Website, bank, third party where did I pay for my money?

"I bought a razor on Dangdang and the order was gone after payment." Am I being cheated? ”

Recently, netizens Xu anxiously find "hang net chamber". She suspected that because of "Dangdang" system problems caused her to disappear, online shopping failed, I hope that "hang network chamber" can help her recover the lost payment.

Website, bank, third party where did I pay for my money?

March 13 20:58, Ms. Xu in the "Dangdang" on an electrical franchise store, bought a razor. When payment, Ms. Xu chose the third party payment platform "fast money Net", and through ICBC (601398, shares bar) online Bank payment.

After the successful payment, Ms. Xu refreshed the page, but could not find the order. "All the other orders in the account, including the order records of the two identical items that I cancelled just before the payment, were lost, but this successful payment order was gone." ”

Anxious, Ms. Xu, to "Dangdang" customer service calls to seek help many times. But because each operator is not the same, their conflicting claims also let Ms Xu more confused: Initially, customer service told Ms. Xu that she was a transfer failure and should go to a bank or a third-party payment platform; Later, Ms. Xu found out the ICBC and the "Fast Money Net" transaction number, also from the "Fast Money Net" Aspects clearly learned that the money has been transferred to the "Dangdang", but "Dangdang" customer service received by Ms. Xu after the certificate, or to determine the system has no such transactions.

Dangdang has not given me a clear response, I ask for a refund. "A few days to call the company's customer service hotline," Ms. Xu said, "Dangdang" customer service whatever attitude, let her very dissatisfied.

"Dangdang" response: This is only a misunderstanding

Persistent Ms. Xu just want to know, the payment of successful orders where exactly? With this problem, Hangzhou network reporter contacted "Dangdang" of the public Relations staff Mr. Guo, and in accordance with their requirements, provided by Ms. Xu's Dangdang order number, ICBC transfer bill number, quick money net number, and Ms. Xu's use of the Dangdang account and other information.

After, Mr. Guo to Hangzhou Network reporter made an explanation: after "Dangdang" investigation, the whole thing is actually a misunderstanding.

"Ms. Xu uses another account to log in to the site to trade, and that account has her transaction record." ”

Consumers have received the goods but do not recognize the "misunderstanding" said

All just because of Ms. Xu's carelessness, a "oolong"? On the "Dangdang" aspect of the explanation, Ms. Xu said not recognized.

Hangzhou Network reporter learned that in the reporter contact "Dangdang" soon after, Ms. Xu received a "Dangdang" telephone, said she was using another email account under the single. For this new account, Ms. Xu said she was puzzled: "Although it is really my mailbox, but I remember clearly, this mailbox is only used for the registration of other sites, I have never registered with it Dangdang." ”

Ms. Xu said there is a small detail to confirm her statement. At that time, she used the common mailbox account to log in "Dangdang" after the same razor 3 orders, and then canceled 2 of them. Both orders were later left in the records of common accounts. "The Last order payment, I was turned off the page to change a browser direct payment, the middle has not changed the account." ”

At the same time, Ms. Xu said that when she found the order disappeared, she had also contacted the seller of the franchise store. The first time she reported her copy of the order number, the seller said not to be found; the second reported the delivery address and name, the seller found that the transaction does exist, agreed to ship. Therefore, now "Dangdang" said the order exists in another account explanation, so she can not accept.

"But anyway, I bought the shaver with this order and I have received the goods, thank you." "For this" Dangdang "The mystery of the disappearance of orders, Ms. Xu said she was unwilling to bother to pursue.