This is a problem for customers and merchants. I remember having read a story about a boss cursing a salesman, without him, just because we have been walking in the "customer demand to the left, we are right" on the road. In fact, in bookstores, on the internet, and even anyone who has ever contacted sales, talk about sales skills are very clear, what "to achieve customer demand for the purpose of" what "Customer is God" and so on, many to countless. And its central point is customer demand. Everything to meet the needs of customers for the purpose. But why, sales have developed for so many years, most of the salespeople are still looking for contact with customers on the road, and some sales, even if the opportunity to communicate with customers, but has never been the ultimate long-term cooperation opportunities? Don't complain about customers too tricky, Guangzhou billion network today with our website construction experience as an example, Give you an analysis of why.
Listen
Many salespeople are accustomed to gushing from the beginning, always hoping to instill their thoughts into their customers. But in fact, the customer is very disgusted with this behavior, the customer is willing to give you the opportunity, that means he already has his own idea, the website to make what appearance, where he needs you to help. If the other party to the pursuit of concise and clear, you give each other to introduce bloated gorgeous, customers will feel, not your personal understanding ability has a problem, is not at all stand in the other side of the consideration.
So, when you have the opportunity to talk to your clients about business, you might as well say so:
I'm here today to hear what you think of XX.
See
Salesman's sense of the wind is necessary, small knitting here to see, is to see the customer to show us the case. Generally speaking, customers will choose a favorite site case, and then add their own ideas or ask the establishment of the company to modify more perfect. At this time, do not rush to show customers your outstanding works and you think that the case of the customer industry, you may wish to look at the customer to show their needs. First of all, we should pay attention to the case site or the case page features and color matching design, because at this time, customers will often ask what the site has deficiencies, as well as your change of opinion, the most important point, ask the price. The cost of the site by the site construction of the workload and the function of the site, at this time if the valuation is too high, will give customers the feeling of distrust, and the valuation is too low, for their own company is difficult to accept. Therefore, before showing their own customers, may wish to take a look, touch a mapping, to see how the customer's needs in the end.
Do
This is the most important aspect of the entire sales chain. After the signing of the contract, although the initial sales have communicated with the customer clearly, but the design of the site will have to undergo a variety of changes. The reason is that we built the station is too much of a professional vision to see, professional to typesetting, programming and so on, and for customers, the requirement is very simple, one is beautiful, another is the function is simple and easy to use. And the client's imaginative imagination and its own professional design is a certain violation. To give a simple example, we feel that the site if the use of a variety of colors will appear chaotic, but customers want to use a variety of colors to achieve eye-catching, lively and other effects, if the balance of user needs and professional design of the relationship between the thing is a headache.
But then again, sales is actually a very simple thing, as long as we forget those about the so-called professional sales skills, as an outsider to listen to the needs of customers, and then help customers improve and achieve demand, we can end the "customer left, we turn right" situation. After all, all our efforts, not just to meet the needs of customers?
Article: Guangzhou website construction http://www.studstu.com (Guangzhou Odd Billion network), reprint please indicate the source. Thank you!
The content source of this page is from Internet, which doesn't represent Alibaba Cloud's opinion;
products and services mentioned on that page don't have any relationship with Alibaba Cloud. If the
content of the page makes you feel confusing, please write us an email, we will handle the problem
within 5 days after receiving your email.
If you find any instances of plagiarism from the community, please send an email to:
info-contact@alibabacloud.com
and provide relevant evidence. A staff member will contact you within 5 working days.