What do you do when your business encounters cyber-language attacks?

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What happens when your business encounters an online attack? Look at the following questions and answers:

Q: I hired an employee who worked all day, called in sick the next day, and then asked for a medical leave. According to our policy, if he can provide medical proof, we will allow him to take sick-but he has never provided proof. He didn't come to work, we had to fire him. Then he sent me a letter of accusation and spread some terrible, untrue rumors about me and my company on Twitter.

How much truth do I have to tell my employees? It's a great reluctance to share personal details about employees, but I'd like to talk about it from my standpoint.

A: In order to counteract the negative effects of a crisis in public relations, it is important for leaders to establish a strong two-way communication mechanism with their employees to understand the company's policies, get answers and see their boss deeds. Continuous communication can build a relationship of trust, so when the attack has just appeared, you will be less pressured to publish what you're going through. If this communication mechanism has not yet been established, let it be a priority.

In this case (if possible, convene a meeting; If your employees do not work together, send an e-mail), tell the truth of the matter, clearly telling employees that the information they see on Twitter is false, and that the former employee was expelled, Because he did not provide the required medical leave certificate. The employee is then sent a sick leave policy as a follow-up to the case. Also, let employees know that you are happy to discuss any questions that arise in the policy. However, because you respect the privacy of your employees (both current and former), you cannot answer the questions in this case.

You can also tell your lawyer.

"The entrepreneur is right to be careful about safeguarding the privacy of former employees," he said. "Damion Robinson of Van Vleck Turner & Zaller law firm, based in West Hollywood, California, said. However, the employee took the matter to Twitter for discussion, and did bring himself some trouble. Robinson's colleague, Anthony Zaller, said that while health was a problem, "if an employee posted an article online complaining about how badly the employer treated him, the employer had the right to use specific facts to disclose the matter directly to refute the employee's accusations". He stressed that employers should limit the scope of the discussion to the facts and problems provided in this employee's post, and never retaliate against complained employees.

Q: It's a last resort for me to find help on moral issues. I'm worried that any problems I'm stating will have a negative impact on myself or my company. For example, write to the media for help, although the media promised secrecy, but I fear that once the issue in the magazine, they will easily let people associate it with me. Though I use anonymity, how can I be protected?

A: I'm glad you asked such a question, it's far beyond the scope of the media discussion. The more times we talk about moral dilemmas, the more commonplace it becomes.

For every company, the possibility of moral problems persists like the devil. Your team, partners, and suppliers want to be proactive and need to know one thing: if they have any concerns, you want them to be able to communicate with each other, and of course they can talk to you. Dealing with moral issues is not a comfortable thing-the reason why moral issues are always overlooked is that there are no ready-made solutions. There is a grey area.

When moral issues arise, don't care about your judgments about others, or what other people say about you, which makes things easier. There are 3 things you can do to solve ethical problems, you have to look at the issue from different angles, consider the impact of the problem, communicate with others, and finally put the issue into the corporate values and your own values in the framework of the evaluation.

Secrecy is critical when the media provides entrepreneurs with a forum for discussing corporate ethics issues. We remove information related to personal, corporate, and city identities. If I ask other experts about their views on related issues, they are only exposed to anonymous issues that have been edited. Although the parties may be particularly sensitive to a particular moral issue, other people have experienced similar situations, so it is almost impossible to solve a problem with a clear answer. (via entrepreneur)