What should we do when Internet rage hits?

It is certainly unavoidable to interact with customers or viewers when releasing new products or launching online services. But not everyone will give a voice of praise or affirmation. Especially when customers feel that a service is not satisfying, the network becomes the best place for them to find their discontent.

The internet is now becoming a place of outrage, and when we open a blog or tweet about a celebrity or entertainment star, we may see a lot of angry messages-and there is a feeling that every time you look at it, it feels like the world is a volcano that's about to erupt. Before, on the Chao Wenzho was sent because of the request for high standard treatment, by Donnie Yen producer film Cast kicked away, and then he bites Donnie Yen is "play pa", so both sides fire violently. And in later, Shu Qi in micro Bo because very Donnie yen and was bombarded by netizens, and its famous before the ancient costume photos were also turned out. Later, Shu Qi deleted all the micro-blog, used to express the protest of the old photos were overturned. This is not the best of times, nor the worst of times, but thanks to the internet, it seems to be a "most angry age". This phenomenon has aroused the concern of psychologists and sociologists: why the "ruthless words" in daily life, to the Internet has become a common expression?

In the back of the computer

People don't have to be responsible for their behavior on the web, I'm afraid it's a good reason why there are so many violent reactions on the web. Of course, internet users who overreact to extreme reactions will be punished. But in most cases, people will be on the internet without scruple to express their own fierce speech.

This phenomenon is more common among young people in social groups, such as middle school students who communicate on social networking sites like Facebook.

Nathalie Nahai is a psychologist who studies the reactions and behaviors of people on the web. In her view, because of the anonymity of the internet, people are apt to make radical remarks on the Internet without considering the possible consequences. "Social authentication" is easy to do on a social networking platform like Facebook. For example, when someone makes a comment on the internet, it happens that others agree with the comment he made. This comment will be wildly reproduced. Sometimes, this kind of behavior of netizens can have very serious consequence. ”

Nahai said: "The social networking platform provides a modern way of communication." In this way, you can vent your negative emotions without worrying about the consequences. ”

Why is there so much rage on the Internet?

People will feel that on the Internet, time is very fast, many things may happen in a moment. In the case of cyber rage, however, the problem is not necessarily that simple. Netizens who make intense comments may soon be forgotten, and their fierce rhetoric may have long-lasting negative effects on other netizens.

Nahai said: "On the internet, people's reaction will become very active." With the rapid development of information on the Internet, people have always wanted to get the information they need in the shortest time. In real life, people get information much more slowly than they do on the Internet. ”

Sometimes it is difficult to respond calmly in the face of intense speech. Nahai also said: "It is very helpful to calm the fierce feelings of others by ensuring that they respond politely and firmly to the intense rhetoric." ”

be protected and angry

Although most of the time, people do not show intense emotion in life. But on the Internet, people think that it is safe to make intense statements and that there will be no negative consequences. It is this kind of emotion that makes people prone to overreact in online communication. "In any place where people feel they are protected, such as their own car, they feel they are fully qualified to vent their emotions because, in a way, they think it's safe," Nahai said. The anonymity of the internet can also give netizens a similar sense of security. ”

Trust and assumptions

The internet has greatly simplified the way we act. We all want to get the information we need as soon as possible, and we want things to be as fast as possible. However, the reality is that although people's work has computer assistance, it is still not possible to avoid mistakes. The more we want things to evolve in the direction we expect, the easier it is to have a sense of frustration. This is especially true for those of our generation who rightly believe that all things should be of the same efficiency.

When people make false statements on the Web, others easily lose their minds and the way they respond is meaningless. Therefore, in the current people easily lose self-control of the network environment, learn to restrain their negative emotions, and try to adjust the emotional eruption of others, has a particularly important significance. (Wen/Lei Feng net)