What should you do to be a good store-chief?

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The author of the previous visit to a well-known electrical business human resources Director of a program interview, one guest talked about a case that was very impressive: a store wants to pay a high salary to dig a shop long, to achieve the goal of rapid increase in sales, when the intention to find the candidate, the incumbent of the shop has a 200,000 annual salary of the olive branch, As a result, the store chief was unmoved. The human resources director does not give up, once again out of the generous treatment to attract the store long to join, promised as long as the store to help the class at present 10 position, reward a 500,000 yuan car. 　　In the end the poach's behavior ended in failure. Many of the owners of electrical business or the director of human resources are complaining about the difficulty of talent, especially in the case of the excellent shop chief is difficult to recruit. This fully demonstrates that the electric business industry has become a chaoyang industry, as in the real estate industry a few years ago. and want to do like this case in the shop long as excellent, no 35 years of precipitation and redouble their efforts is not to do, but to achieve a qualified shop long, in fact, is not too far.

In general, the shop long growth path is first from the customer service, from the novice to grow into a qualified customer service staff, at least one months to time. It takes 3-6 months to grow from a qualified customer service to a gold customer. It takes six months to a year to grow from a gold customer to a customer service supervisor. It will take about two years to grow from a customer service manager to a shop director.

From Novice to qualified customer service personnel, at least have the following capabilities: 1, typing 80 per minute, 2, will set the shortcut language; 3, familiar with all the operation of the backstage, such as film reduction, matching packages, baby up and down, limited discount, title optimization, etc. 4, the shop is very familiar with the products, if it is to buy women, Need to the size and material and style suitable for the crowd is very sensitive, can be targeted to make reasonable recommendations; 5. Standard Mandarin. Because in the process of after-sale processing, it is inevitable to communicate with the buyer, if even Mandarin is not good, it is difficult to complete the process; 6, good eloquence, after all, customer service often need to deal with the difference, if there is no better eloquence, will be the buyer led the author to go, not to talk about the buyer to revise the difference in the evaluation; 7, better mentality. Customer service often encounter a mess of the buyer, was scolded is very normal things, if the mentality is bad, to the buyer to do, it is easy to lose the job; When a qualified customer service staff, the monthly salary can reach 2000-3000 yuan.

And from the qualified customer service staff to grow into gold customer service, need to have the following ability: Understand the psychological needs of customers. For the buyer said every word, can respond quickly response, early insight into the intention of the buyer, as far as possible to guide the buyer to follow their own ideas to go. In the course of the game, in addition to win the trust of buyers, and ultimately achieve the purpose of the order, but also to operate a number of old customers, to achieve two times, three times sales. This kind of customer service is often the buyer in the evaluation of the content mentioned the most, praise the most. When the growth for the Gold Customer service, the monthly salary can get 4000-5000 yuan basically.

Growing from gold Customer service Manager requires the following basic competencies: 1, the new training, so that they get started with the fastest speed, 2, familiar with the latest brush single operation skills; 3, the inventory to be very clear, daily, weekly, monthly inventory statistics; 4, promotion program formulation; 5, schedule formulation; 6, In the big promotion or customer service leave, at any time to carry out the top; 7, to be able to prepare goods, play a single, familiar with the delivery of each link; 8, began to learn some of the basic knowledge of promotion; 9, regularly organize customer service staff meetings, summary of the previous phase of the problem, timely to resolve; 10, shop Master code all clear in the heart, Remote operation or landing for the person in need; When you grow up to be a customer service supervisor, you can get a monthly salary of 5000-6000 yuan.

From the customer service Director to become a shop leader, you need to have the following capabilities: 1, according to the macro-environmental grasp, to develop a monthly sales target, the formulation of rewards and punishments program, and effective implementation. The sales target is too high to be completed every month, which will seriously affect the enthusiasm of employees and the distribution of bonuses. And sales targets set too low, just over 20th a month has been achieved, it will lead to blind optimism, the proportion of bonuses is not willing to see the boss. 2, master the basic principle of promotion, know how to allocate the monthly promotion budget, the rate of return to achieve the number of qualified need to know clearly; 3, the new product shelves of packaging, photography, marketing program formulation; 4, for visual marketing has a certain ability to appreciate, the art of the picture and detail page can be put forward targeted optimization recommendations and put 5, the boss of every step of the intention or instructions to quickly understand and timely implementation in place; 6, monthly help the boss to achieve the goal of profitability, the boss is solely responsible for the operation of the shop, when the growth for the shop, the monthly wages from 6000 to tens of thousands of dollars.

If you want to grow into a qualified store-length, and then live in the two or three-line city, please follow the above arrangement in order, there will be some gains.

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