When to deliver the call of the user Haier Mall double 12 and then push "by about delivery, send and install synchronization"

"Haier's service is really good, double 11 of the day so big sales incredibly payment on the day to notify door-to-door delivery installation, really to the force Ah!" But because no one at home, after more than 10 days to notify the master to install the door is still so happy. The delivery of the installation staff is also very good attitude, very happy shopping! "Courier sent a person not at home, this problem has been a lot of consumer troubles, but also the electricity business has been a bottleneck in distribution." Haier Mall in the double 11, relying on Japan and Japan Shun Logistics launched the "by about delivery, send integrated" service, then successfully resolved the last kilometer of the problem. In the delivery of the installation time, location and so on by the user, so intimate, user-friendly services so many netizens are called "according to send a whole too to the force", more people said after the network to buy home appliances cliff to choose Haier Mall. New service initiatives can be praised by many netizens, Haier Mall, said the relevant person is not surprised, "the internet era of user needs are fragmented, personalized, we launched the delivery service is based on the different needs of the logistics distribution, providing accurate personalized solutions, So that users in the online shopping process has a greater initiative to enjoy more intimate, more comfortable, more convenient value of the online shopping experience. "NET to buy home appliances according to about service Haier Mall let users in general, express when sent to basically is according to express Company's capacity to arrange, consumers can only passively wait. In particular, to the double 11, double 12 Such "online Shopping carnival", express explosion warehouse phenomenon is difficult to avoid, long waiting, do not know when to send the anxiety to kill a lot of user's patience. And Haier Mall, because relying on the group's Daily logistics business for many years, "logistics network", "Marketing Network" and "Service Network", the strength of the delivery of vehicles and service personnel ready enough, in the double 11 period between the real user "master." Haier Mall is currently in the country 400 cities and more than 1500 counties to achieve 24 hour limit, in 460 counties to achieve within 48 hours, in 860 counties to achieve more than 48 hours service. Although many netizens are in Xinjiang, Tibet, Yunnan and other more remote areas, but many people the fastest double 11 received the Haier's "surprise." For users with special needs, such as the new house decoration is not suitable for immediate installation of home appliances, Haier will be based on user needs to provide follow-up installation services, really for the sake of users, won the praise of many users. It is reported that in the dual 12 period, Haier Mall promised to continue to implement the national limit of up to and "on the basis of delivery, delivery and integration." Haier Mall in the shortest possible time and in accordance with the specific needs of the products to consumers, so that the remote areas of consumers can also experience the convenience of online home appliances and fast. Haier Mall: The entire process of service system to ensure that a new service can be successfully launched and effective implementation, often inseparable from a set of service security system supervision and improvement. Haier Group as the only online store, Haier Mall from the new start, price, logistics warehousing, customer service experience, the installation of the later stage, after-sales service and other aspects of the implementation of the user experience as the centerPrinciples, by creating a "full flow" service system, so that consumers satisfaction. For example, in the delivery installation link, in addition to the establishment of a unified national service standards and operating procedures, thus reflecting the professionalism of the brand, reliability, the user's location of the Haier after-sales customer service, and even the Haier Qingdao head Office after-sales service will be followed up, the active call to the user to inquire whether satisfied, how to improve, etc. These initiatives have made many users deeply intimate. At the same time, Haier in the country has 5 major telephone centers, service hotline 24 hours unimpeded, users have any problem with only the nearest call hotline, the rest of the things Haier will help users to solve. It can be said that it is by virtue of continuous innovation in the service system and the continuous satisfaction of users ' needs, Haier Mall is a step-by-step to win more users of the heart. It is understood that Haier Mall is currently the industry's earliest launch of "by about delivery, send and install one" service of the electric business platform, due to user feedback is good, I believe that in the spread of Word-of-mouth effect, will have more and more users to enjoy the Haier Mall to provide a convenient and carefree online shopping life.