Who is pushing up the phone maintenance fee?

Today, intelligent electronic products almost become a prerequisite for life, but because of high maintenance costs, often let consumers have to pay for slaughter. In the high homogeneity of electronic products in the present, optimize the use of experience, cultivate brand loyalty is also a magic weapon. After all, the trust that comes with good service is an important consideration for most consumers when choosing a brand. A few days ago, Samsung mobile phone accidentally water into the brick, hurriedly take to after-sale repair, maintenance staff told: the boot test 200 yuan, change the motherboard 2200 yuan, helpless, had to be dejected to return the board brick. After going home, the heart is unwilling, want to see the internet has no cheap motherboard. Accidentally found an online repair shop, known as "only maintenance, do not change pieces", the tone is very large. Describing the situation to the shopkeeper, the other said: No problem, you can fix it. A dead horse is a viable horse. will be mobile phone delivery in the past, three days later, the mobile phone unexpectedly "resurrection", maintenance costs amounted to 450 yuan, the warranty period of three months, the most valuable is the information on the phone is intact. Looking at hundreds of photos of the baby, the husband nearly tears: "Just rush these photos and videos, this 450 yuan also worth." "Fortunately, it is inevitable to Samsung's after-sales service is very regrettable." I use the Samsung S3 mobile phone, is currently the conduct of the official price of 3399 Yuan, the Beijing-east and other electric business for about 2600 yuan, not to mention some of the store's low price to 2000 yuan. Repair, if change the motherboard to 2200 yuan, change the screen will be 1600 yuan. Put aside the price does not say, change the motherboard must bring data loss, this is often the real pain of mobile phone users. I believe that the repair of my mobile phone master should not have mastered what the technology, so big Samsung and how can not have this repair ability? Looking at the latest news, I am not the only one with similar encounters. Media exposure, Samsung has a number of mobile phone design flaws, "sudden death" problem spread around the world, after the sale of the ground and different. In the UK, repair or replacement of new machines is free during the warranty period; in Hong Kong, the maintenance costs are entirely free, and in mainland China, several consumers have struggled and spent thousands of dollars on maintenance costs. Today, intelligent electronic products have almost become a necessary product of life, but the pros and cons coexist, powerful, practical and convenient on the other side is costly maintenance. Water, squeeze, fall, the life of the "accident" is inevitable, once more than the warranty period or even if the warranty is deemed to be man-made damage, consumers usually can only pay to be slaughtered. From the point of view of marketing, technology, price and service are the troika of enterprise development. Continuous innovation, the pursuit of High-tech can really determine the height of enterprise Take-off, and whether the real user responsibility may affect the length of enterprise survival. Especially in the high homogeneity of electronic products in the present, optimize the use of experience, cultivate brand loyalty is also a magic weapon. After all, the trust that comes with good service is an important consideration for most consumers when choosing a brand. "Micro-evaluation" @ Lightweight Ultra-run: As long as the repair price is lower than the machine price, the factory after sale is considered to be worthwhile. Because they either fix or throw, they ignore the third party repairs. Hope that the third party repairThe existence of the factory can awaken the conscience, so that the price of maintenance costs back to the normal track. @2013 law-abiding citizens: Mobile phone sales is also a dark profiteering industry. Mobile phone has problems, supposedly as long as the water is not bump in the warranty, the manufacturers should be free maintenance. After the sale here, all become man-made problems, the size of the problem to change the motherboard, charge! @ Mustang Fearless: The user's dissatisfaction is not resolved, unreasonable after-sales service does not improve, the brand will be eliminated sooner or later, although you are now at the zenith of the Sun. @ Avan: An industrial chain is always involved in a variety of interests, users can only be fish. @ Goodong: Apple also pit Dad! A tens of thousands of laptops, a year after the battery broke, have to pay for their own money; two years just after the video card is broken, apple after the sale of more than 300 yuan after the detection fee said to change the motherboard: 4800 yuan! This price can buy a common computer, get outside the repair shop a test, spend hundreds of yuan fixed the graphics card. Is this the famous enterprise?