Xun net unilaterally cancels the user order, the customer service says cannot use the integral shopping

After a single payment on the net successful, this thought can sit back and relax, waiting to express the door, did not expect the order was inexplicably canceled.

Recently, Mr. Zhou told the newspaper, in early March in the Xun online bought a onda tablet computer, but after a few days found orders were canceled. "Generally speaking, Xun network delivery speed is very fast, the second day at the latest can be shipped, but this time two days have not shipped." Mr. Zhou, who was puzzled, called the Xun Network customer service, but was told that the order was canceled. The reason for the cancellation of the order, customer service is that Mr. Zhou can not use points for shopping. "In addition to courier fees, the cost of the goods I used in the Xun net points deduction, but in the purchase did not prompt me to use points, and I also very successful payment success." Mr. Zhou angrily said that he had not received any notice after the order was canceled.

The reporter calls Xun net customer service, the customer service tells the reporter, according to Mr. Zhou's receipt information and the previous historical transaction record, his account existence doubt, therefore the Xun net is on Mr. Zhou's account information to monitor. During this period, Mr. Zhou can not buy goods with points, and also can not buy preferential products. And for Mr. Zhou's account on what information there is doubt, the customer service said it is inconvenient to disclose.

Reporter question, since the account has a problem, why can still smooth orders? The customer service said it was only after the post review that the problem was discovered. "Only after the user has finished the list, we can review the user's order information, and if there is a problem, it will not be shipped." The customer service said.

Mr. Zhou told reporters that when the purchase, the site did not appear any points can not use the hint. For users how to know whether there is a problem with their accounts, what can buy, what things can't buy, the customer service also reluctantly said that the site does not prompt.

Lawyer said: The next single success will be shipped

As long as the next single success, the buyer and the seller is equal to a contract between the two parties are binding, any cancellation of the order is counted as default. This occurrence of this problem, is the site of the user information audit procedures exist, in the order audit should have to inform the user mechanism. Now that the user's order has been successful, it shows that the merchant accepted the user's request, the merchant should be shipped according to the agreement. (Liu, Shanghai Pan Yang law firm, lawyer, this online advisory Group lawyers)