Xun returns a long time, electrical business after-sales service user experience is very bad

"315" on the eve of the sale of Electronic business site after the poor experience of complaints abound.

"This thought happy life in spend 3799 oceans will start after, but I never thought that is the beginning of the miserable life, was Xun network customer service endless time and again fooled and perfunctory." "The graduate student's summer in Nanjing (a pseudonym) to the" investor "reporter so summed up his Xun online shopping trip.

After 10 days, Xiao Xia got his own return money, as a graduate student with plenty of time to solve the problem and get points compensated, he was indignant, "I am not satisfied with their previous 1 weeks of omission, I would rather they solve the problem quickly, rather than this point."

In an episode, Number 27th, Xiao Xia found that the difference in the product was deleted within two hours. "I have made three deleted three times, the first time the comments have been deleted, I have made a discussion and I feel that the discussion will not be deleted." Said Xiao Xia.

For the deletion of comments, Xun PR Zhang to reporters that the general maintenance of the original ecology, unless it is a malicious post, this is the right to delete comments, if only the post said Xun customer service too bad comments, we will not delete the post.

However, the summer is lucky, compared with other people, 10 days is not very long. Mr. Zhou, who has been in Shanghai for more than a long time.

"I was February 6 on the Xun bought Samsung note 2 mobile phone, February 8 Open Packaging, put into the battery, found that the side of the cover has a gap," in order to this gap, with Xun back and forth, this is Mr. Zhou 2012 Spring Festival.

To Xun request returns, customer service let Mr. Zhou first to Samsung's shop to determine whether the quality problem. But near the new year, Samsung Shop has already closed, but only several times to call Xun, request door-to-door delivery.

The customer service staff then identified the crack as a product flaw, not a quality problem. Mr. Zhou was rather dissatisfied, "I can't accept this, because I'm buying defective products at the right price, and I'm asking for a refund." ”

"This thing went on and on for more than 20 days. This is my first time in the Xun net shopping, my mother said later buy this thing or go to the physical store to buy, I may also go to other sites to try. Mr. Zhou told the investor newspaper, "but Xun gave me a bad impression, and I won't go again." ”

For the emergence of various after-sale problems, Xun network PR Zhang argue, orders will inevitably appear products and after-sale problems, and if it is our reason, we will be sincere apology to consumers, "whether it is necessary to change or compensate, we have a perfect system." (Windex)