YC Entrepreneurship class: What does the chief operating officer of an internet company do?

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The operation of a start-up company determines the direction of the entire company. YC Entrepreneurship Lesson 14th, by one of PayPal gang members Keith Rabois how the company's operations (how to Operate). Keith is in charge of several company operations, including Linkedin,paypal and square, and will share how to be a good company operator based on a wealth of management experience. Students who wish to watch the full course video of the Chinese and English subtitles are requested to go to YC English community.

Operations are like building a company's engine.

Starting with a drawing, how do you design a power-giving engine? In the beginning you design it on the whiteboard appearance, is neat, beautiful, but really in reality, is miserable, which requires operators to make a lot of effort.

As a leader, how do you position your character?

A good manager is not only to make his department have high output, but also to have the ability to influence the output of related departments, including product part and marketing department.

Learn to Categorize triaging

In the beginning, operators need to be responsible for every detail, whether it is to teach the front desk phone, or to deal with various chores, but more should learn to classify (triaging), use the frame of mind to do business

Simplify Target Simpfy

The more simplification, the more clearly the employee can perform. Most people do not have the means to understand complex goals, refine the instructions into two or three entries, and describe them in a suitable framework that allows employees to repeatedly and clearly repeat to others.

Clarity of task equate

A variety of issues will appear, making these issues clear, listing a few problems to solve, and practicing, which allows the operator to make quick decisions.

Allocating Resources Allocate Resource & unified pace consistent voice

According to the needs of various departments to rapidly adjust the human and various resources, to ensure that the optimal utilization of key resources and important objectives of the progress to meet expectations. And the unified pace is also very important, in the ideal state, the company's various media copy is like a person wrote, which requires the company's various departments of the implementation and pace of matching.

Most of the way operators work is by delegating

Being good at letting go is the art of management, and the problem with delegating tasks is that you are responsible for everything as a manager. So how to better delegate?

Measure the consequences of a good mission failure, analyze the impact of the task, decide which ones to give to others, and which to bear.

Focus on people, good at employing. Here, Keith makes an image metaphor. Talent-type staff like artillery, war is very necessary, ordinary staff like ammunition, usually necessary. How to discover the cannon-type employees? One is the ability to bear strong, the second is good at spontaneous cross-border cooperation, strong autonomy. Not only that, but also to analyze the needs of the staff and the company's needs, to ensure that the overall learning rate and the company's development speed match.

Transparency & Indicators. Good corporate transparency allows everyone to see the company's development and prospects, so that employees can better track the pace of the company's progress, the real part of the company, such as the conference room can be used transparent materials, the proposed use of glass walls of the conference room, so as to reduce staff's feelings of exclusion. True and reliable indicators can better understand the needs of users, not self-deception.

Details to make employees more satisfied

Usually people think that food, office this is only the details, but in fact, it is not the food itself, but to give a space for staff to gossip and entertainment, relax to better work. and office design can affect work efficiency, comfortable enough office area is helpful to improve creativity.

The operation of a company is a complex thing, but at the same time it is a creative thing. For the entrepreneurial team, leader attitude is particularly important.

Also remember some time ago when Alibaba listed, Friend Circle was a piece of brush screen: "Any team's core backbone, must learn in no encouragement, no recognition, no help, no retreat, only under pressure, together with the team to win." Success, there is only one definition, that is responsible for the results.

Be responsible for the result, the result is that every day, whether it is the enthusiasm of the staff, or the transparency of communication, or the treatment of interns, excellent operators can control all aspects of the company, but personally think that the most important thing is communication, especially in the initial stage. Communication can give the strength of unity, help to cultivate trust, improve the efficiency of work.

Operators are more tired than every employee, but also maintain a good mentality to encourage staff, perhaps this is not tired, this is happiness.

Students who want to see more information about the course or discussion are welcome to the YC Chinese Community Course discussion page.