You don't know the American network: from the American Standard to the industry standard

March 4, the country's largest group buying site in the four anniversary of the founding of the United States announced the introduction of 200 million yuan first to introduce points. According to the integration rules of the United States network, users in the United States Network shopping, evaluation, and other forms of sun can be won points, and can be used directly for payment orders, 100 U.S. points can be deducted 1 yuan. As the boss of group buying, the United States Group Network in the Protection of consumer rights and interests, enhance the user experience has been leading the industry trend. From the establishment of the industry's first large-scale customer service center, to the "overdue", "eight audit", "No appointment", the United States Group Network has been working to establish industry standards and norms. The world's first "expired" buy in the early days of the rise in the domestic, if the user is not a successful group purchase, then buy money will be void, and will not return, for users, the original want to save money instead into a waste. Buy coupons expire and no refunds even the more developed Western countries of the service industry. In 2011, the United States network in the first anniversary of the establishment of a high-profile announcement of the "expired" measures, sparking concern in the industry, the initiative is the first in the world. The United States Group Network launched the "Expired" measures, followed by domestic group buying sites have followed up. Then, the United States Group Network announced the launch of "buy-free" service system, will be "7 days without an unconditional refund", "consumption is not satisfied, the U.S. regiment on a single" and "the United States coupons expired without consumption, unconditional refund", integrated into a comprehensive consumer protection system, set up group buying industry integrity standards, to eliminate the concern of users to participate in group buying. "Eight audit" to ensure the quality of business to ensure the quality of business, to create a "group purchase site + quality Business" of the Trusted platform, the United States network of online businesses to provide a strict audit system, from the branch to the headquarters level, a group purchase list to go through at least eight audit process, no one has no right to interfere with the audit process. It is reported that the United States network "eight audit" process as follows: 1, the early stage of the business investigation; 2, BD on-site experience, 3, City Manager Audit (business license, related licenses and other materials); 4, quality control first instance; 5, with the merchant to determine the terms of service, 6, quality control of the retrial to discuss the content and contract; 7, edit copy output, Zebian audit 8, quality control overall final. After a lot of audit, a purchase order can be finally online, thus ensuring that consumers buy without risk. Industry took the lead in the introduction of "No appointment" service 2013, in order to adapt to the development of mobile Internet, the United States network industry's first introduction of consumer-free booking services. Buy consumption without appointment let service group buy strong geographical attributes better adapt to the mobile internet age people's consumption characteristics-at any time, everywhere. Consumers in the purchase of such services, do not need to call in advance business reservations, you can directly into the store consumption, anytime and anywhere to enjoy the convenience of group buying services and concessions. For the vast number of consumers, "no appointment" is a good solution to buy reservations difficult, queuing difficult, consumers can even walk into the business to buy a mobile phone purchase services, "with the purchase with" to become a trend. Industry user satisfaction is the largest in January 2011, the United States and the network spent tens of millions of dollars for large-scale customer service center construction, intoFor the first to establish a large customer service center group purchase site. The standard of the Customer service Department of the United States is not customer satisfaction, but the "million single incoming volume". Now million single incoming volume has dropped from more than 300 to about 100, and some of the same kind of group purchase site business size is the United States Regiment 1/10, call center of the incoming volume is 10 times times the United States Regiment. The United States team customer service to pursue high-quality customer services, after the end of each call, the user can be selected through the "very satisfied, general, not satisfied" to represent the evaluation of customer service representatives, so far, 92% of users will be very satisfied with the selection, this level is more than the industry's most call center level. According to Dcci released the "China Network group buying User Survey Report", the report shows that the United States Group Network in the "Group service and After-sale services level of customer satisfaction" on the top. Experienced explosive growth, group buying industry development tends to rational, standardized, service and user experience of the continuous upgrade so that more consumers choose to buy this consumption mode. Data show that the United States network 2013 years of annual turnover of 16 billion yuan, the market share of more than 50%, has accounted for half of the group buying industry. American Mission Network CEO Wang has said, "the United States as the first domestic group to buy into China's enterprises, has the responsibility to promote the orderly development of domestic group buying industry, not only to provide consumers with quality products, but also in the protection of consumer rights and interests to do our best."