Zhengzhou Unicom cracked the queue problem of the business Hall

Tri Chaoxia This day, in order to solve the business hall peak queuing problem, and effectively improve the customer's perception, improve the convenience of the public, Henan Zhengzhou Unicom Company took a series of effective measures. Zhengzhou Unicom set up a general manager of the company as the leader of the group, make improvement plan, the company leads the subcontract Business Hall, the three-level linkage department, the sales department manager, the Supervisor sales assistant manager at the end of the month (the beginning of the month) two days and after the stop-payment peak period or the service rush hour to the hall to divert, coordinated handling various kinds of queuing and propose rectification proposals until the queue phenomenon is eliminated. Attention to detail, strong measures. Through the symposium, research, sampling visits and other ways, from the staff and customers two levels to listen to, solicit the relevant issues of opinion; production "business Hall queue grooming cards, design outlets distribution (including social channels), adjust the function area layout." Streamline processes to enhance perception. To optimize the downtime area and time of the existing urban fixed network customers, "according to the business unit for downtime" to "by the sales department + number of phased outage", the frequency of downtime from the current two to 4 times (that is, the monthly 3rd, 5th, 7th, 9th), so that customers more decentralized downtime. Supervision and inspection, effectiveness evaluation. Companies regularly convene joint meetings, the responsibility of the units to track, supervise, assess, the implementation of day-to-day management, service supervision and management of the two-tier service supervision of long-term management mechanism.