Zhong Zhixin: The sales skill that stationmaster must understand (two)

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Preface: Before sharing the Zhong Zhixin: webmaster must understand the sales skills (i) received a good response, may not have read this article before the friends do not know why I will share sales skills, the reason is not in this more said, simple quote "In today's society, In fact, everyone has a sales staff. Some people may say that I do the technical, not to do the sales, then you are not to sell your technology to the company? It's just a different way of doing things, but it's essentially the same. Similarly, whether you are a personal webmaster, or network marketing promotion staff, so hard to promote their own website, for what? The ultimate goal is to profit, so that stationmaster must understand some sales skills. This is not to say that every user on your site will pay for your product or service, which is why there are online customer service on the site now. If not a certain scale will not have a full-time customer service, small and medium-sized sites are most of the webmaster I bear this burden. If you're dealing with a client's problem on your own, it's possible to get rid of a client who was supposed to be paying. So I said webmaster also want to understand sales skills. If you have a different view Welcome to my blog to comment. "Detailed you can search the title, in this is not to speak more, here omitted hundreds of words."

Here to share the "Zhong Zhixin: Webmaster must understand the sales skills (ii)" How to do the customer initiative to introduce business, if you can do this, it is equivalent to send money to themselves, the following is my visit to my sales friends some of the sharp sales experience (the following "I" with the table is my friend, we all understand it, hehe )：

I have been doing business for three or four years, now, mainly to do the business of financial management. Other dare not say, have a little more experience, is the customer to my impression is better, because the impression is good, so very easy with the customer becomes a friend, a lot of business are introduced by the customer. He has a sense of achievement about this, and occasionally shares it with colleagues and friends. In fact, there is no know-how, to put it bluntly is also very simple, I believe we can do it.

The cause is to participate in a sales training, the trainer is said to be a first-line salesman grew up, compared with actual combat experience. I ask the teacher during the recess, I hope the teacher can support a little sales skills. Because of the limited time, the teacher just shared his own experience in doing business.

The teacher said that he had a habit of doing business, is every time to meet a new customer, back home, will be seriously to meet the customer's some of the details of things down, such as: customers wearing a red coat; customers like to drink black tea; customers like the environment such as cafes and so on, write down later, The second time we meet, I tell you exactly what these details are, for example: I remember you were wearing a red coat, I remember you like to drink black tea, etc., this time, the customer will be very surprised, customers will feel the attention, because the attention, will have a better impression on me, then next, Talk about other things is more smooth, even if the customer has no demand for my products, customers will also take the initiative to introduce others to us.

I listened, quite inspired, decided to try. After the first time, I found the customer very happy, also praised me cautious. And then I kept on doing it, a long time, they also find out some small experience, and customers know, will attentively observe the customer, not only is the record of the customer's dress, habits, but also record the most concerned about the customer, such as: children, football, recently want to buy a house and so on, note down later, Not only through the daily message to greet, care about, and when meeting the initiative to talk about the customer concerned about some things, so that two to the relationship between customers become more close. Now, a lot of my business is introduced by customers.

These are the sales tips that my sales friend shares do not know whether we have learned, he is to do face sales, to share with customers to meet the views, and our webmaster is very few opportunities to sell, although the form is different, but the truth is the same. For example: We can also through the first chat with customers QQ time to record the customer's situation, customer to solve what problems, so that the next time this customer to find you, you can pass the record, know his situation, so that the customer's feeling is not the same, customers will feel that you do attach importance to him, so that the customer's impression on you, Satisfaction, will greatly increase. To give a real example, I bought a space at the beginning of the year, I will call customer service through their website to solve the problem, that is, the time of the server and the actual time is not the same, let him adjust, and then customer service quickly answered good. But after one weeks, the server has not been adjusted to increase the time, I went to their site, looking for the same customer service QQ, I have only one QQ. I just asked, the question has not been solved? Then his answer is: What problem do you want to solve? This kind of phenomenon believe that everybody will have met? Don't know what it feels like to give to everyone? Anyway, the feeling is that he is ignoring my existence, I feel very uncomfortable.

Through the example can be seen, we have to make a good impression to customers, improve satisfaction, so that customers turn to introduce customers as long as a very simple thing, that is, the relevant situation of customers are recorded, so that the next time can quickly help customers, why not? There are a lot of ways to record things, you can use notebooks, can also use the Excel,word, can also use the relevant software, we go to search engine search, there should be, if you do not bother to find, or can not find, but also to my website collection download, or to my blog message can be. Hope to share these sales skills to the vast number of webmaster friends, marketing to promote friends to bring more benefits.

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