Zhongxiaoxie: The rights and interests of Internet consumers should be more powerful protection

As a new type of consumption, the issue of network consumption rights has become the main problem of network consumption in China. Zhongxiaoxie points out that the rights and interests of online consumers should be more vigorously protected.

Online shoppers should enjoy unconditional returns

"It is proposed to implement the right of unconditional cancellation of Internet consumption in China. "Zhongxiaoxie people said that at present, our network consumers in the knowledge, technology, mentality and other aspects of immature, vulnerable position is very obvious, vulnerable to fraud and damage by the operator, the policy to the consumer moderate tilt in line with the current situation of China's network trading market.

According to the survey, many of the domestic network operators in order to attract consumers, has implemented a similar unconditional return system in practice, ranging from 7 days to 1 months. Odawara, the brand director of an electrical network, expressed the hope that the "unconditional right of rescission" would have double protection and restraint on businesses and consumers. "In our view, unconditional return, we need consumers to ensure that the goods are safe, intact, and is not in use under the premise, if the goods are damaged, businesses will suffer losses." "Odawara proposal, clear the responsibility and obligation of the buyer and seller, standardize the whole network buys the profession, this has inestimable promotion function to the healthy development of the industry."

It is understood that the EU "remote contract Directive" stipulates the consumer's "right to regret", the directive according to the remote consumer contract information asymmetry of the characteristics of both parties to give consumers a certain period of time to revoke the contract rights. To this end, Zhongxiaoxie suggested that China's legislation clearly stipulates that in the network consumption and other remote consumption contracts, consumers enjoy a certain period of time contract unconditional right to revoke.

Establishing the non-litigation settlement mechanism of network purchase disputes

Surveys show that in the emergence of various online shopping disputes, the consumer net purchase amount is generally less than 1000 yuan. Due to the small amount of online transactions, through litigation to resolve disputes outweigh the considerations, many consumers simply give up rights. In this regard, Zhongxiaoxie suggested that in order to protect the legitimate rights and interests of this part of the consumer, we should study and try to establish online dispute resolution mechanism, including online consultation, online mediation, online arbitration and online litigation four ways. Compared with traditional dispute settlement mechanism, online dispute resolution mechanism has the advantages of low cost and time saving.

Odawara that the arbitration department, consumer associations and merchants should build an online dispute arbitration platform. For example, the current Taobao mall appears in the dispute, are Taobao small second this third-party platform service providers to mediate, through the consumer to the shop rating evaluation to restrict the sellers Taobao.

In addition, in the case of fraud in the process of network consumption, it is difficult to determine the jurisdiction, provide the evidence and decide the execution of the judgment because the parties are likely to be far away. Zhongxiaoxie pointed out that China should draw on some foreign countries to absorb the advanced experience, take the exclusive jurisdiction of consumer residence, no longer cling to the traditional transaction "plaintiff on the defendant" principle.

Construction of online fraud protection system

Zhongxiaoxie pointed out that, from a technical point of view, Third-party payment enterprises and banks and other network payment service providers should enhance the computer system key technology and key equipment security defense capabilities. The client's garbled processing, firewall, digital signature and identity authentication are adopted to strengthen the security of the network, and a catastrophic backup center is established to ensure that the network can recover in time after the problems of force majeure, hardware and software failure and data loss. In addition, the third party to pay enterprises and banks and other payment services providers to take the initiative to assume more security responsibilities, such as some of the payment enterprises took the lead in the fast payment of 72 hours in full compensation and so on, these measures to help fundamentally protect the user's network payment security.

Zhongxiaoxie also proposed that by the regulatory department, banks, Third-party payment companies, security vendors, merchants and other joint formation of the Security Payment Alliance, covering the entire payment industry chain, with domestic and foreign mainstream manufacturers to establish a fast green access to anti-phishing Trojan, the Trojan fishing joint prevention and control. Through the security information sharing and security technology cooperation, in each channel to maximize the security of user accounts and funds.