Consumer Disputes

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Most consumers are dissatisfied with TV shopping

Not long ago, Zhejiang Province, the Consumer Insurance Committee in Wenzhou, Ningbo, the two sides of the Consumer Protection Committee, for television, online shopping consumer satisfaction survey activities, about nearly 60% of consumers are very dissatisfied with TV shopping. The survey was conducted in the form of questionnaires, which included a total of 1000 questionnaires and 981 valid questionnaires for all ages, occupations and different income groups in Wenzhou and Ningbo counties (cities and districts). The contents of the survey relate to consumer's consumption times, consumer groups, commodity types and consumer disputes about TV and internet shopping.

Litters Group received the green channel

"Did you have a regiment today?" This is the current "group purchase Control" of the popular words. In the past two years, group buying developed wind water, has now been integrated into the lives of people in all aspects of life, small books and clothes toys, such as Home real estate cars. Online group purchase because of cheap and convenient by people's hot, however, as consumers participate in the number of group buying, group buying enterprises and consumers are more and more disputes.   It is understood that in order to effectively improve the litters group consumption dispute resolution efficiency, Beijing Haidian Industry and Commerce Bureau decided to open up consumer disputes for the litters group quickly solve the green channel, and will be licensed. Famous ...

Handle NET 12315 green channel Fast and efficient resolution of consumer disputes

The annual 315 Consumer Equity Day is approaching, all kinds of issues related to the interests of consumers are again widely discussed, the integrity of the security management is the electronic Business enterprise constantly improve their economic and social benefits of the magic weapon, but also the basic norms of e-commerce enterprises. Recently, China's well-known group buy Web site in Beijing, Guangzhou, Shenzhen, Chongqing, Hangzhou, Hefei, Nanchang, Suzhou, Wuhu, Nanjing, the national top ten key cities opened the "12315 Green channel", and more cities green channel is preparing for deployment. The handle net opens ...

Handle Nets rookie customer service to star customer service, set up a good service system

2012 will be the group buying industry rectification period, but also group buying enterprises began to self-discipline one year, the situation will be effectively eased complaints, consumer benefits can also be protected.   Recently, the domestic group purchase site leader handle network announced in Beijing, Guangzhou, Shenzhen, Chongqing, Hangzhou, Hefei, Nanchang, Suzhou, Wuhu, Nanjing 10 cities opened 12315 Green channels, under the supervision and guidance of local industry and commerce departments, fast and efficient resolution of consumer disputes, improve consumer satisfaction. As a handle network a "senior" customer service staff, Li Xiaomin this year successfully selected as the handle mesh star customer service title. ...

Handle NET "Every day 315", establish the brand connotation of good faith management

When talking about the group buying industry in the past two years there are some topics worth discussing, we will notice the handle net.   Back in November 2011, the handle Nets in Beijing first opened the "12315 Green channel", a three packs of products extended to the service upgrade of the revolution to begin.   12315 Green channel for the rapid processing and resolution of consumer disputes, to create a harmonious consumer environment, maintenance of consumer security, to provide consumers with convenient, efficient, high-quality dispute resolution services by the vast number of consumers are well-known. Handle nets to join 12315 Green channel, the city Trade and industry Bureau 12315 ...

Handle Network CEO Wu: integrity, security, information is a competitive chip

Looking back on group buying industry in the past, there is a burst of growth, there is fierce competition, there is a swarm of consumer groups, and this innovative electric business model, its own does not take the usual road, into the era of group buying, integrity, security, information became a competitive chip. Handle Nets first realized to hold these chips firmly in the hands, recently, its announcement, has been in the top ten key cities opened 12315 Green channel, in the local Industry and Commerce Department supervision and guidance, fast and efficient resolution of consumer disputes, improve consumer satisfaction. It can be said that security integrity has been one of the threshold of group buying industry, and ...

Shijingshan District E-commerce enterprise consumer Rights Protection Green Channel Alliance was established

Commercial News (reporter Sun Shuyan) The rapid development of the field of electrical business, but also let it be complained constantly.   Shijingshan Industrial and commercial enterprises will be included in the resolution of consumer disputes green channel, and yesterday formally established "Shijingshan District E-commerce Enterprise Consumer Protection Green Channel Alliance." Huangxiaowen, deputy director of the city Trade and Industry Bureau, said that the electricity business complained about the existence of goods not plate, after-sale problems, rights and other difficulties. This time joins the green channel to include the Bowser, the Blue Harbor on-line, the Yeepay payment and so on 16 electric business enterprise, the registered total capital amounted to 410 million yuan. Join the green channel of these enterprises in receipt of consumer complaints 5 hours ...

Snow beer was not produced date.

The two days of rapid rise in temperature, summer goods have been on the Ark, Ningbo City, summer consumption significantly rise. However, the number of consumer disputes has also climbed. As soon as summer came, beer became a regular on the table for citizens. But there is no production date on the beer bottle, which makes consumers a bit uneasy. May, Ninghai Bridge head Hu Gong received a consumer report, said the town of an operating household sales of "snowflake" beer no production date and batch number. After receiving the report, Gong organization personnel inspected the warehouse of the operating household, and found that there were no production date and batch number in the cap of 34 cases of beer, and there were obvious smear marks on the bottle cap. ...

Circle of friends to buy fake wine to protect the rights, the law is not perfect protection is too difficult?

Hunan News Network News According to the three Xiang Metropolis newspaper reported the era of the network developed, micro-trust friends Circle quietly appeared a lot of "businessmen", many friends turned into a purchase to reach people. Originally sharing the mood and life of the private space into the "online mall", full screen of merchandise information so that "friend Circle" has changed flavor, but also prone to consumer disputes. Recently, the Huaihua consumer Mr. Ouyang in the micro-trust friend Circle let a friend purchase two bottles of imported red wine, the results found is false wine, want to rights but encountered a problem. "Case" buy fake red wine can only live Huaihua east of Mr. Ouyang in the micro-letter on the brush ...

Promote group buying industry to upgrade entry threshold and advance to efficient service era

Along with the rapid development of e-commerce industry in China, set up the service tenet of good faith, bring the biggest benefit to the consumer, has become the key that the vendors stand out in the competition. A few days ago, the domestic group purchase Web site in the "efforts to build security Integrity Network Shopping Environment Symposium" announced that the top ten major cities in the country opened "12315 consumer disputes to quickly resolve the green channel" to become the first group buying industry to open this channel group buying site. This will promote the group buying industry to upgrade the entry threshold, the protection of consumer rights further. Rapid protection mechanism to resolve the dispute handle network related responsibility ...

Zhongxiaoxie recently interviewed Nikon company and made 3 demands.

In response to the CCTV exposure of Nikon D600 product quality and service issues, Zhongxiaoxie recently interviewed Nikon (China) company, and put forward 3 points of request. March 15, CCTV "3 15 party" to the Nikon D600 product quality and service issues were exposed, zhongxiaoxie the first time to interview Nikon (China) company, and to each other to make three points. First of all, the other party promptly accept consumer complaints, properly handle consumer disputes, and secondly to comprehensively solve products and services related issues, product design and batch quality of objective scientific assessment.

Handle NET opens first "12315" green Channel

Abstract: Promote group buying industry to upgrade the entry threshold, advanced efficient service era. Along with the rapid development of e-commerce industry in China, set up the service tenet of good faith, bring the biggest benefit to the consumer, has become the key that the vendors stand out in the competition. Recently to promote group buying industry to upgrade access threshold, advanced efficient service era. Along with the rapid development of e-commerce industry in China, set up the service tenet of good faith, bring the biggest benefit to the consumer, has become the key that the vendors stand out in the competition. A few days ago, domestic group buying web site handle network in "efforts to build security Integrity Network Shopping environment ...

Litters mission to make "no reason to refund at any time" commitment

"Did you have a regiment today?" This is the current "group purchase Control" of the popular words. In the past two years, group buying developed wind water, has now been integrated into the lives of people in all aspects of life, small books and clothes toys, such as Home real estate cars. Online group purchase because of cheap and convenient by people's hot, however, as consumers participate in the number of group buying, group buying enterprises and consumers are more and more disputes.   It is understood that in order to effectively improve the litters group consumption dispute resolution efficiency, Beijing Haidian Industry and Commerce Bureau decided to open up consumer disputes for the litters group quickly solve the green channel, and will be licensed. Famous ...

Zhejiang 2014 Consumer Complaints Report: Service category complaints first Super commodity category

BEIJING, March 11, Xinhua (reporter Chaoxiao Correspondent Zhang Yunjie Shenyan) Zhejiang Bureau of Industry and Commerce 11th released the "2014 Consumer complaints report." The report shows that service consumption complaints accounted for more than half the total number of complaints, for the first time exceeded consumer complaints. And the network, micro-credit and other e-commerce consumer complaints growth, especially fast, year-on-year growth of 56.5%. According to statistics, last year, Zhejiang Industry and Commerce 12315 system to accept consumer complaints and advisory 552,562, compared with the same period in 2013 110,823, increased by 25%. Consumer disputes involving gold ...

NET purchase claim worried shopkeeper missing? State protection policy has been

Consumers in the future when the online purchase is infringed, no longer need to find a shop for business claims and distress. Yesterday, the State Administration for Industry and Commerce on the "Consumer link operators first ask and compensation system" issued provisions, when consumers are infringed, if the network trading platform can not provide the real name of the seller or the service, address, etc., consumers can demand compensation from the network trading platform operators. According to the State administration of Industry and Commerce Consumer Protection Bureau Director Yang Hongzhan, according to the request of the State Council, the State Administration of Industry and Commerce recently issued "on the improvement of the consumer link operators first ask and compensation first pay system to effectively protect the legitimate interests of consumers ..."

Although the new "elimination Law" after the implementation of effective, still exist fuzzy concept needs to be refined and clear

People's Daily, Fuzhou, March 12 (Shen Yupo) Last March 15, the National People's Congress revised the new edition of "Consumer Rights and Interests Protection Act" ("new") formally implemented, has aroused widespread concern in the community. The new "Elimination law" implementation over the past year, the provincial and commercial departments at all levels to accept consumer advisory complaints 557,000, up from 2013 growth of 9.02%. What is the effect of the new law on consumer protection? 10th, Fujian Provincial Bureau of Trade and Industry deputy director Shuritza in the "China Fujian" provincial People's government portal online interview table ...

NET purchase Merchandise returns twists, the consumer association intervention hard to retreat

Nanfang Daily News (reporter/Liu Muhua) The city council March 16 released a number of major areas in the last year, the typical consumption cases to remind consumers to heed, if encountered similar consumer disputes, should choose the appropriate way to properly solve. -Case of a net purchase merchandise return twists fan on October 21, 2014 through Taobao bought a box of boxes, 252 yuan. The Shop entity address is 6th, East Park Road, Tang town. Last October 25 received the goods, the complainant found that the quality of the box is not good, immediately contact the merchant to return the request, the merchant agreed, ...

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