Customer Experience

Throughout our entire series of chats, we've been stressing that O2O is actually a more extreme customer experience. On the basis of this essence, many enterprises are asking a question: is the interaction with consumers a person or a brand? Of course, if the problem is more specific, that is: in the process of enterprise O2O, through the shopping guide to the consumer interaction or through the brand to consumer interaction? In the process of Enterprise's O2O, the key contacts that involve consumer interaction are many, the key scene is also more. I have O2O consumer interaction broadly into three categories: social interaction, people and ...

The distribution route must be well designed.　　If the delivery staff ran a lot of unnecessary, don't expect him to be good and good delivery.　　Oral/No. 1th Store (Weibo) Chairman Gege Customer experience?　　The most time I spend this year is the customer experience. Many years ago, our understanding of customer experience is very simple, think it is a slogan, is the customer, customer is God, customer is a food and clothing parents and so on. For two years at Amazon, I went to a lot of warehouses with the founder of Amazon, and he spoke at every warehouse. Almost half of every lecture is spent on ...

Nowadays, many department stores have introduced WeChat payment methods, such as Wangfujing Department Stores in Beijing and Chengdu, as well as Hangzhou Shangbai Discount Wechat Store. After many customer experience, they all praise WeChat shopping convenience and speed. Hangzhou Xiasha Discount goods WeChat experience shop, for example, with the micro-channel shopping a big advantage is that you can not take the wallet. Customers choose any product, use the WeChat "Sweep" function to generate a code scan code, and then WeChat payment, you can also store the goods to the "Shanghang discount Hangzhou" Weixin public account virtual shopping cart, and finally unified payment with micro channel. buy...

Advocating "Wolf culture" gome (micro-blog) began to return to the image of the price killer. Today, Gome adopted the underwriting, custom mode and 15 color TV companies signed 5.95 million large orders, and announced from August 1 onwards, Gome color TV prices let 20%. Gome's president, Wang Junzhou, said Gome would raise the buyout to 60% within 3 years, eventually shifting the pricing power from suppliers to retailers. Continuously improve the buyout proportion to support the low-price strategy Gome has put forward 2013 years of channels, a variety of procurement model combination, stores in the terminal all-round customer experience, maintain a low price of the four strategies. It's worth it.

Absrtact: In recent years, the rapid development of mobile Internet has brought considerable influence to all walks of life, and marriage website is no exception. With the surge of mobile intelligent terminals, especially the popularity of smartphone, mobile search will become a new breakthrough for manufacturers to snatch the market. In recent years, the rapid development of mobile Internet has brought considerable influence to all walks of life, marriage website is no exception. With the surge of mobile intelligent terminals, especially the popularity of smartphone, mobile search will become a new breakthrough for manufacturers to snatch the market. In the new development environment, entering and speeding up the layout of the mobile field is already a dating site ...

You know better than anyone else debut Doo MUSE2 type: Original Author: Xu Wei Time: 2014-05-22 08:30:52 [News] China Mobile May 20, after two years of waiting for the hammer phone finally in Beijing National Convention Center released. To summarize the conference with Luo Yonghao's words, most mobile phone brands do not know how to do customer experience, so can only emphasize the hardware data, hammer cell phone know you better. So what are the best mobile phone market experience, this issue we recommend CUBE MUSE2. CUBE MUSE2 as a better understanding of your cell phone, the function must ...

Absrtact: Building a commercial web site can be a mistake in many places. To find out the biggest mistake the company has made in redesigning a website or developing a new site, the CIO surveyed web developers, designers, and customer experience experts, and we cited 12 of the most common problems, and building a business site could be a mistake in many places. To find out the biggest mistake the company made in redesigning the site or developing a new site, the CIO surveyed web developers, designers, and customer experience experts, and we cited 12 of the most common questions and told you how to fix or avoid them. Wrong ...

The UI is the user Interface (user interface) abbreviation, we often put the customer experience on the tip of the tongue, and the UI is to enhance the user experience of the secret weapon. The user-friendly user interface, can realize the user and the website or the software better interaction, lets the software operation become more comfortable, more humanized. It is no exaggeration to say that the UI determines the success or failure of internet entrepreneurship. So how do you design a good UI for your own actual situation? I think, do the UI design, no matter the following six points: a clear interface will often leave users deep ...

Intermediary trading http://www.aliyun.com/zixun/aggregation/6858.html"> SEO Diagnostic Taobao Guest Hosting Technology Lobby These two days Lu Songsong blog post Bowen, Baidu on mobile sites related standards, basically Can be summed up as the customer experience, the value of the content direction.I recently made a website, different from the past to do those sites, although I still use this site as a wordpress system, there is no technology to do secondary development, ...

Site to do more, then have a premonition, you can more accurately see a site of good and evil and development. Excellent site, usually very the customer experience (of course this is nonsense), and the site good customer experience in addition to excellent interface design, reasonable introduction of the framework layout, but also a bit important-the readability of the text content. This is often overlooked by many webmaster. 　　This has also become a watershed in the site's operations. mentions the text content, many stationmaster will use "The content construction" this technical term, actually, to the website, the content should not be "constructs" comes out, ...

Red Children online Shopping mall will be in the end of September in Beijing to open the entity shop, is the first mother and child landing in the domestic electricity business. This is following last year Suning 66 million dollars to buy red children after a major reform measures, but also this year Suningyun to carry out the electric quotient + store business model is another embodiment. According to Suningyun business strategy, after landing the entity shop not only can become the customer experience shop and the point, but also can provide the customer the mother-Child interactive service zone. Mother and child market disputes for a long history, Gome, Beijing East, Cat, a number of large electric platform, such as the mother and child channels have opened up. From 2012 the whole year mother and child ...

Abstract: This article by the Jiangnan University Design Institute graduate student Yang Qiu translation, excerpt "User Experience Careers" in a chapter, the original text altogether 189 pages, by Nielsen to the user experience profession research and summarizes reports. 　　You don't have to be a great person to do the user experience. This article was translated by Yang Qiu, a graduate student of the Design Institute of Jiangnan University, excerpts from the "User Experience Careers" chapter, a total of 189 pages, by Nielsen's customer Experience industry research and summary of the report. ...

With the prevalence of the Internet and the difficulty of doing the site, building the site is not a difficult thing, but then also led to some problems, when new web site owners are prone to a hot situation, that is The wind is the rain, said to do the site, immediately proceed to do, and often wait until after the site source code put on, my content where feasible? Because now Baidu and Google on the originality of the site has a high value , So we will inevitably pursue some original and pseudo-original, in addition to the customer experience, our website content must be enriched, can not always enter a ...

The resignation of Steve Sinofsky, the father of Windows 8, which sparked unrest in the industry this week, has also identified three cornerstones of a new business world: APIs, identities, and data. Ballmer said that Microsoft needed someone to cross the product and integrate the various services to provide a unified customer experience. That means he seems to realize that rejecting Ray Ozzie's Windows Live Mesh project is not a good idea. In short, mesh is a data center that serves as a platform for Microsoft's applications and services. Through Window ...

Abstract: This article by the Jiangnan University Design Institute graduate student Yang Qiu translation, excerpt "User Experience Careers" in a chapter, the original text altogether 189 pages, by Nielsen to the user experience profession research and summarizes reports. 　　You don't have to be a great person to do the user experience. This article was translated by Yang Qiu, a graduate student of the Design Institute of Jiangnan University, excerpts from the "User Experience Careers" chapter, a total of 189 pages, by Nielsen's customer Experience industry research and summary of the report. ...

What kind of content improvement can promote the search engine rankings do not have a definitive answer, only after you seriously implement, can slowly discover what kind of effect. 　　The optimization technique is centered on the customer experience, the rich real content can attract more visitors, also can arouse the search engine's attention. 　　1, let the title of the page more perfect. The role of the page title is self-evident, in the search engine ranking mechanism given the title of a large weight, in my opinion a successful title should have these characteristics: A, the real reflection of the page ...

In the era of great economic experience, all companies strive to provide customers with the ultimate experience and service, trying to make consumers in every link to achieve satisfaction. 　　However, in the face of the grievances of customer feedback, such as long queues, too much background music, limited payment cards acceptable to the company, should the company consider eliminating all the pain points in the customer experience? Customer experience needs pain point in real life, Southwest Airlines flight, Starbucks queue, Ikea DIY, these are experience in the pain point example, but these pain points still stop ...

Would it really satisfy them to eliminate all these grievances? This does not provide an effective customer experience, according to the authors, because it is easy to create an experience of homogeneity with competitors if it ignores the customer's real value and the enterprise's own characteristics, and the process will continue to require the enterprise to devote resources, 　　The result is counterproductive. Seeing all the grievances listed in the customer's feedback, you frown: The queue is too long, the background music is too loud, and the company can accept a limited payment card ... You pick up the phone, ready to call all departments to start a customer experience a comprehensive upgrade of the change ...

The resignation of Steve Sinofsky, the father of Windows 8, which sparked unrest in the industry this week, has also identified three cornerstones of a new business world: APIs, identities, and data. Ballmer said that Microsoft needed someone to cross the product and integrate the various services to provide a unified customer experience. That means he seems to realize that rejecting Ray Ozzie's Windows Live Mesh project is not a good idea. In short, mesh is a data center that serves as a platform for Microsoft's applications and services. Through Window ...

Site to do more, then have a premonition, you can more accurately see a site of good and evil and development. Excellent site, usually very the customer experience (of course this is nonsense), and the site good customer experience in addition to excellent interface design, reasonable introduction of the framework layout, but also a bit important-the readability of the text content. This is often overlooked by many webmaster. 　　This has also become a watershed in the site's operations. mentions the text content, many stationmaster will use "The content construction" this technical term, actually, to the website, the content should not be "constructs" comes out, ...