Customer Relationship Management

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Key concepts of personas and user experience

1. The character's role is earlier than the user's experience Alan Cooper, the father of the character, is not the inventor of the notion of personas. This concept has existed in the marketing and advertising industries for decades. Simultaneously with Cooper, Marketing Director Angus Jenkinson developed concepts and methods for usability studies in the mid-1990s. He had previously proposed the concept of key moments and touch points in customer relationship management (CRM) in 1988, and then first introduced in a 1994 article "Beyond Segments" ...

Analyze how to run social networking sites to improve corporate influence

Today, social networking sites are already going deep into people's lives, and for businesses, being good at using social networks can be a boon to corporate marketing and customer relationship management. The use of social networks should be part of the company's future plans. But how to make social networks really work requires strategy.   Here are a few ways to teach you how to use social networking media properly to help your company. 1. Familiarize employees within the company with the basic functions of social networking This is the most important point, not just to instruct employees on how to use different social networking sites or give short reviews. And ...

TeamLab 6.0 launches open source platform for business collaboration and project management

TeamLab 6.0 This version adds http://www.aliyun.com/zixun/aggregation/8856.html "> Customer Relationship Management (CRM) and calendar modules to the open source version. Updated calendars for multiple view modes, sharing, and shared editing capabilities. CRM updates the contact database tracking, controlling sales channels, transaction success probabilities, budgets, and estimated transaction deadlines. A Windows Server solution has been introduced. In addition to open code, the installation file is uploaded to s ...

Groupoffice 3.7.50 Publishing Web-based Office suite

Groupoffice is an online office suite, mainly for online office, online collaboration Implementation and http://www.aliyun.com/zixun/aggregation/8856.html "> Customer Relationship Management (CRM). It allows you to work with co-workers and customers on project management, scheduling, file sharing, and e-mail management. It is easy to use and fully 17813.html "> customizable to sync with PDAs and Outlook. ...

Group-office v3.7.6 Publishing Web-based Office suite

Group-office is a web-based office suite with features including http://www.aliyun.com/zixun/aggregation/13687.html "> User management, module management, mail client, File Manager, schedule , project management and 56.html "> Customer relationship Management, etc. Easy to synchronize data with PDFs and Outlook. Download Address: Http://sourcefo ...

Group-office v3.7.5 Publishing Web-based Office suite

Group-office is a web-based office suite with features including http://www.aliyun.com/zixun/aggregation/13687.html "> User management, module management, mail client, File Manager, schedule , project management and customer relationship management, etc. Easy to synchronize data with PDFs and Outlook. Group-office 3.7.5 Update log: This release h ...

AstraZeneca's "Big Data" partnership

Mark Lelinski, vice president of the global pharmaceutical AstraZeneca responsible for marketing management, explains how his company uses data to build customer relationship management at the heart of total healthcare costs. In the past, the payment intentions of the payers, including patients, health care programs, medical and welfare managers, employers and the government, were never considered at the stage of product launch. They never ask themselves: "What do customers think of our products and alternative medicines?" But in recent years, the willingness to pay has clearly become extremely important. Customers have this awareness: "In reality, X product performance ...

Life service O2O industry will develop from light mode to heavy mode

A few days ago in Beijing by the litters group hosted the "2014-year Life Service Electric Business Peak Forum" and in Hangzhou by the world of Taobao hosted by the "2014 Electric Business Media Summit", billion European network has been privileged to become active media support units. Pugo on behalf of billion European network in two activities on the Internet and the combination of life services, some O2O trends. From the media and industry perspective, Pugo that there are four trends worth paying attention to, respectively, from light mode to heavy mode, from drainage to customer relationship management, from information to trade, from the PC to mobile development. From light mode to heavy mode development about this, before in billion ...

Sprout Social: Small Business customer Relationship management

Sprout Social, a company that provides social media management tools for small businesses, has recently won 10 million of billions of dollars in a round of investments led by New Enterprise Associates.   These funds will be used primarily for product development. Various companies can use Sprout Social to manage, observe and track their companies in Twitter,facebook,foursquare,linkedin and Yelp ...

15 applications that enable startups to increase productivity

Although small start-up companies can not afford to pay for enterprise-level software like big companies, the necessary office applications for start-up companies are essential. Although there are always new office software on the market, there are products from big companies like Google and works by startups. However, some of them are free and some require payment, so we chose 15 applications from them, hoping they will help start-ups improve their productivity. 1, make a reservation: Google Calendar This software allows everyone to share their work schedule in the Go ...

Installing Drupal in Ubuntu

Drupal is a powerful content management system (CMS) running on lamp. It can build blogs, forums, etc. without any additional modules. It also has a large number of modules that can give your site additional features such as ads, chat boxes, E-commerce, various multimedia tools, instant messaging, customer relationship management, friendly print pages, webcam, and so on. Follow the instructions below to install Drupal in the Ubuntu 6.06 (Dapper Drake). Installing the old version of Drupal is still in the source, but it's not ...

Citrusdb 2.4.2 Issue customer service and billing management software

Citrusdb is an open source customer service and billing management software that can be used in a variety of service providers, including Internet services, subscriptions, management consulting, and http://www.aliyun.com/zixun/aggregation/13989.html. > Telecommunications industry. Citrusdb main functions include: Provide customer relationship management, ticketing, invoices, credit card management. The number of users or accounts managed does not restrict service types and attributes from being used ...

Freeside 2.1.3 Release Billing software

Freeside is an open source billing, http://www.aliyun.com/zixun/aggregation/8856.html "> Customer Relationship Management and ticketing package for Internet service providers, VoIP, virtual hosts, services, Content providers and other online businesses. The Freeside 2.1.3 version is integrated with Telstra, Lesnet, Sonus, and Kannel cdr formats. FCC 477 report has been serviced. The new ...

First cloud computing CRM film implementation anytime, anywhere office

The survival of enterprises can not be separated from customers, whether it is personal customers, corporate customers or government customers, leaving the customer enterprise will become roots, source. Customer is the source of profit and benefit, customer relationship management has been in fact in the enterprise, but at present many enterprises for customer relationship management still exist many problems, whether the company's boss, sales staff have their own troubles: Boss: Employees, yes, employees. Now, job-hopping is too common. Sales to go, you can not keep it, after all, people think you can't, naturally have to find a good home. It doesn't matter if people walk, it is important that some guests ...

Salesforce 390 million dollars to buy big data intelligent Relationship Management

Absrtact: According to a regulatory document submitted to the SEC, the CRM software service provider Salesforce.com has reached an agreement with the acquisition of a large data start-up Relateiq of $390 million. Relateiq is a company based on large data for intelligent customer relationship management according to a regulatory document submitted to the Securities and Futures Commission, CRM software service provider Salesforce.com has reached an agreement with the acquisition of $390 million for large data start-ups relateiq. Rel ...

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