Customer Service Quality

Recently, I have been thinking about how to improve the quality of customer service. 　　Every time I see other excellent customer service companies, I will learn from their experience and think. I recently studied the customer service of a company in San Francisco, named one Jude, who has changed the way people make appointments to doctors. 　　I made a careful study of their customer service and summed up the following 4 points. 1. From the outset to provide customers with a simple experience if you visit the website of one Jude, you will find ...

2014 for the electric business industry is very fierce, in this fierce competition, the electrical business industry to survive, that must have enough volume to support, otherwise you will be the next disappearing object. So how do you make a deal? First look at the electrical industry simple process: 1 Flow 2 Consulting 3 deal 4 repeat business and promote the deal well, the current flow of a lot of electric dealers better solution. Then counseling is the point. The reception consults the customer is the work which the customer service faces. Then the quality of customer service will directly affect the deal. Of course a good ...

The network news days ago, EMS, Shun Fung, Shentong, Yuantong, Qualcomm, Best huitong, Rhyme Tatsu, house urgent send, Pang, excellent speed, fast, fast, every day, US, Goutong and other 15 express companies to jointly publish the first "I promise, you supervision-" "3 15" declaration of good faith, promised to seriously treat consumer complaints and opinions, Take effective measures to safeguard the legitimate rights and interests of consumers. 15 Express business commitment to the concept of honest and trustworthy throughout the entire process of business operation. will be through the development of customer service quality management standards, strengthen staff service skills and awareness training, strengthen customer ...