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Why are users so fond of complaining?

I have been actively involved in the GNOME project for a long time. Over the years, I've seen and heard a lot of criticism and praise, but there's one I've never figured out. If a feature in your project is deleted, someone will always complain.   Sometimes a feature is replaced by a better scheme, sometimes this function is improved, sometimes it is completely deleted. In my opinion, there is always enough reason behind every adjustment. However, people are complaining. And these gnome enthusiasts will be blogging, adding comments in bugtrackers, mailing lists ...

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