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Which Support tiers does Alibaba Cloud offer and how are they different? - After Sales Support Documentation
Alibaba Cloud offers highly flexible support services for customers. You can subscribe to Alibaba Cloud Support at the Basic, Developer, Business, or Enterprise level depending on your business requirements. The detailed support plans are listed as ...
Can I purchase support plan for one of my services or for multiple accounts? - After Sales Support Documentation
No. Alibaba Cloud support plan covers all services and users under the same account so as to provide a seamless service ...
Could I cancel Alibaba Cloud Support subscription? - After Sales Support Documentation
For paid support plans, you could not cancel them in the middle of the subscription you signed up. However, you may cancel the ...
Who could use Alibaba Cloud support? And do you speak my language? - After Sales Support Documentation
Alibaba Cloud support service is a key factor for users to have a seamless and smooth experience with Alibaba Cloud services. All Alibaba Cloud users are recommended to choose a support plan based on their needs and budget. We now offer support in English. ...
How to get support from Alibaba Cloud? - After Sales Support Documentation
For Basic, Developer and Business plan users, you could open a ticket from Support Center. If you have Enterprise support plan ...
support/service/db_online Site
Support Professional Services Database Experts Online Support Database Experts Online Support Alibaba Cloud helps you optimize communication (N+1) 3 Solution design & consulting (N+M) 4 End of support N indicates the day of application submission, M ...
support/service/migration_a Site
Support Professional services Cloud Migration (Premium Edition) Cloud Migration (Premium Edition) Alibaba Cloud provides enterprises with cloudification consulting, cloud migration design and implementation, and post-migration technical support services ...
support/service/mss_ir Site
Support Professional Services Cloud Migration (Premium Edition) Security Incident Response Services When a customer's cloud Package Web Hosting Affiliate Program Explore Explore ChinaConnect ICP License Support Getting Started Blog Marketplace Training ...
support/service/mss_vul_scan Site
Support Professional services Cloud Migration (Premium Edition) Vulnerability Assessment Service In the Vulnerability Detection Get Free Credit Refer a Friend Starter Package Web Hosting Affiliate Program Explore Explore ChinaConnect ICP License Support ...
Alibaba Cloud Galaxy Program: Support Small & Medium Sized ISV - Alibaba Cloud Site
AGP members. Go-to-Market Support Leverage cobranding opportunities such as webinars, offline meetups, cloud conferences, success offer exclusive discounts on Alibaba Cloud professional cloud certificates for AGP members. Go-to-Market Support Leverage ...