Welcome to Alibaba Cloud and find out more detail about support tickets

, choose More Support Open a new ticket. If you purchased the Enterprise support plan, in addition to submitting tickets, you may ...

Basic Support Plan Helps You easily get Started on Alibaba Cloud The basic support plan is available free-of-charge to you to ...

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Support Email Subscription Forum FAQ and Document Technical Support Case Severity/Response Time General questions < 18 h (6 Tickets ...

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The first-time response time of the after-sales support team is based on the support plan that you choose and the type of ...

Basic level support is provided free of charge upon purchase of any Alibaba Cloud service. For the Developer plan, you are ...