Issues with Windows XP SP2 and ArcGIS 9.x products

ArcGIS Products General

License Manager Issue

Microsoft Internet Connection Firewall (ICF) is enabled by default, in the Windows XP SP2 release. ICF restricts access to ports necessary for communication between ArcGIS 9.x and the license manager.

Workaround: Instructions provided in the ESRI Knowledge Base article 26134 detail the steps to reopen the correct ports and allow ArcGIS 8.x and 9.x to communicate with the license manager. -show me-

Summary

Instructions provided describe how to configure Windows XP's Internet Connection Firewall to work with the license manager. With the release of Windows XP Service Pack 2, Microsoft has enabled its Internet Connection Firewall (ICF) by default. ICF restricts access to ports necessary for communication between ArcGIS and the license manager. Instructions provided here detail the steps to reopen the correct ports and allow ArcGIS to communicate with the license manager. An alternative to this procedure would be to disable the ICF completely. Consult IT personnel before doing so.

Procedure

Machines running ArcGIS and Windows XP SP2 with ICF enabled, including the License Manager server, must run these steps while logged into the computer with administrative privileges. If the user account does not have administrative rights, contact a system administrator. This article requires use of the Classic View in the Windows XP Control Panel. On the License Manager server, lock the ESRI (ArcGIS 8.x) or ArcGIS (ArcGIS 9.0) vendor daemon to a static port. -show me-  The port specified in this step must be different than the port specified in step 6 below. Click Start > Control Panel > Network Connections on all machines with Windows XP Service Pack 2. These steps require the use of the Control Panel Classic View. Click Change Windows Firewall Settings in the left panel. Click the Exceptions tab. Click Add Port... Enter 'lmgrd' in the Name field. In the Port Number field enter the port number specified in the license file. -show me- Protocol should be set to TCP. Click OK. Click Add Port... again in the Exceptions dialog box and follow the same procedure used in the previous step, entering 'ArcGIS' at version 9.x or 'ESRI' at version 8.x in the Name field, and the number added to the license file in Step 1 as the Port Number. Click OK to close and enable the Internet Connection Firewall.

The license Manager Issue affects both 8.x and 9.x license managers and therefore all license managed products are affected. These products include:
-ArcGIS Desktop 8.x and 9.x
-Concurrent Use ArcInfo Workstation 8.x and 9.x
-ArcSDE 8.x
-ArcIMS ArcMap Server 4.x.

ArcGIS Desktop: ArcInfo, ArcEditor, ArcView

Other miscellaneous problems were reported using ArcGIS 9.1 Desktop products with Windows XP SP2. These issues are being researched as they are reported. The majority of the issues reported could not be reproduced in-house. Some random ArcGIS 9.1 problems seem to relate to incomplete or corrupt installs of Windows or the Service Pack. In these rare cases, repairing the system files solved the issues.

Script tools based on AMLs will not run after installing Windows XP SP2.

This problem persists even after running the RunAMLasExecutable.reg. One of the following scenarios will occur when an AML script is run:

- An empty DOS window appears but nothing happens and the script does not run.

- The progress dialog box indicates that the script is running, but nothing happens and the script does not run.

To fix these problems, complete the following steps:

1. Find the RegisterAMLasExecutable.reg file, typically found at C:\Program Files\ArcGIS\ArcToolbox\Scripts.

2. Right-click and edit the file.

3. In the line that follows, replace arc.exe with the full path to arc.exe:
@="arc.exe \"&run\" %0 %*"

For example, if the path to arc.exe is C:\arcgis\arcexe9x\bin\arc.exe, the new line looks as follows:
@="\"C:\\arcgis\\arcexe9x\\bin\\arc.exe\" \"&run\" %0 %*"

Notice that the \ is an escape character, which must be inserted before all quotation marks (") and slashes (\).

Once the changes above have been made, double-click the file. At the prompt that asks if you want to add the information to the registry, click OK. You're informed that the information was successfully added; Click OK.

AML scripts should now run correctly.

ArcGIS Server

When installing Windows XP SP2, Microsoft installs and enables a firewall called Windows Firewall. The default settings in the firewall cause ArcGIS 9.1 Server to block all incoming connections. To correct this, add exceptions in the Windows Firewall. For instructions on how to do this, refer to -

How-To: Configure Windows XP SP2 Firewall to work with ArcGIS Server, ESRI Knowledge Base article 27798. -show me-

Summary

Instructions provided describe how to configure Windows XP SP2 Firewall to work with ArcGIS Server. Windows XP Service Pack 2 must be installed to complete the procedure below, which outlines the steps required to configure Windows Firewall for ArcGIS Server.

Procedure

When upgrading Windows XP with Service Pack 2, a firewall titled 'Windows Firewall' is installed and enabled. The default settings for the firewall cause Windows XP to block all incoming connections for ArcGIS Server. To work around this, create exceptions for port 80, port 135, ArcSOM.exe and ArcSOC.exe in the Windows Firewall settings. Navigate to Windows Firewall. Start > Settings > Control Panel > Windows Firewall  The firewall is 'On' by default, the 'Recommended' setting. Click on the Exceptions tab. Click 'Add Port'. Add the following information: Name: Web Port (http) Port Number: 80 Type: TCP Click OK. To add port 135, click 'Add Port'. Add the following information: Name: DCOM (ArcGIS Server) Port Number: 135 Type: TCP Click OK. Click 'Add Program' to add an exception for ArcSOM.exe. Click 'Browse' and navigate to: <ArcGIS Install Directory>\bin\ArcSOM.exe for example: C:\Program Files\ArcGIS\bin\ArcSOM.exe Click OK. Click Add Program to add an exception for ArcSOC.exe. Click 'Browse' and navigate to: <ArcGIS Install Directory>\bin\ArcSOC.exe for example: C:\Program Files\ArcGIS\bin\ArcSOC.exe Click OK. The ports and programs entered should now appear in the list of Programs and Services. Verify check marks appear next to each component. Close Windows Firewall.

Microsoft Knowledge Base Article - 842242 Configure Windows XP SP2 Firewall to work with ArcIMS Instructions provided describe how to configure Windows XP SP2 Firewall to work with ArcIMS. Windows XP Service Pack 2 must be installed to complete the procedure below, which outlines the steps required to configure Windows Firewall for ArcIMS.

ArcIMS

1. XML declaration may appear only at beginning of a document in ArcIMS 9.1 when creating feature, metadata, or image services with Windows XP SP2.

Workaround: Refer to ESRI Knowledge Base article 28313 for more information on this issue. -show me-

Description

When trying to create image, feature, or metadata services using the ArcIMS Service Administrator (esriadmin) on Windows XP SP2, an error message is returned and the services are not created. The following error is returned: "XML declaration may only appear at the beginning of the document" This problem can occur when: - ArcIMS 9.0, without Service Pack 2, is installed on Windows XP SP2. - ArcIMS 9.0, with Service Pack 2, is installed on Windows XP SP2 and the servlet engine is Tomcat.

Cause

The arcims_jconnect.jar file that is being used by Service Administrator is not the most current version.

Workaround

This problem is resolved with an updated version of arcims_jconnect.jar that is installed with ArcIMS 9.0 Service Pack 2. Complete the following steps to verify the file is up to date: If ArcIMS 9.0 Service Pack 2 has not been installed, install it. A link to ArcIMS 9.0 Service Pack 2 is provided by way of the Related Information section below. If the problem still occurs and ArcIMS 9.0 Service Pack 2 has been installed on a machine that is using Tomcat as a servlet engine, perform the following: 1. Stop the Tomcat service. 2. Navigate to <Tomcat Install Directory>\webapps and delete the \esriadmin folder. 3. Start the Tomcat service.  The \esriadmin folder is re-created with the most current files.

Download ArcIMS 9.0 Service Pack 2

2. Legend frames do not refresh in ArcIMS 9.1 projects with Windows XP SP2.

Workaround: Refer to the ESRI Knowledge Base article 28315 for more information on this issue. -show me-

Description

The legend feature works on first load of jspviewer with the SantaClara service. When loading a different service, however, and clicking on the legend tool, the following javascript error occurs: "Access is denied" This problem can occur when: - ArcIMS 9.0, without Service Pack 2, is installed on Windows XP SP2. - ArcIMS 9.0, with Service Pack 2, is installed on Windows XP SP2 and the servlet engine is Tomcat.

Cause

The arcims_jconnect.jar file that is being used by the jspviewer sample is not the most current version.

Workaround

This problem is resolved with an updated version of arcims_jconnect.jar that is installed with ArcIMS 9.0 Service Pack 2. Complete the following steps to verify the file is up to date. If ArcIMS 9.0 Service Pack 2 has not been installed, install it. A link to ArcIMS 9.0 Service Pack 2, can be found in the Related Information section below. Download ArcIMS Service Pack 2 by navigating to ESRI Online Support > Downloads > Patches & Service Packs > ArcIMS by way of the Related Information section below. If the problem still occurs and ArcIMS Service Pack 2 has been installed on a machine that is using Tomcat as a servlet engine, perform the following: 1. Stop the Tomcat service. 2. Navigate to <Tomcat Install Directory>\webapps and delete the \jspviewer folder. 3. Start the Tomcat service.  The \jspviewer folder is re-created with the most current files.

Legend frame in the jspviewer sample does not refresh The legend frame in the jspviewer sample does not refresh correctly when using the zoom and identify tools. A blank image is sometimes returned instead of the legend. This issue can occur in the following scenarios: - ArcIMS 9.0, without Servic... ArcIMS 9.0 Service Pack 2 Download ArcIMS Service Pack 2

3. When installing Windows XP SP2, it installs and enables a firewall called Windows Firewall. The default settings in the firewall cause ArcIMS 9.1 to block all incoming connections. To correct this, add exceptions in the Windows Firewall. For instructions on how to do this, refer to -

How-To: Configure Windows XP SP2 Firewall to work with ArcIMS, ESRI Knowledge Base article 27854. -show me-

Summary

Instructions provided describe how to configure Windows XP SP2 Firewall to work with ArcIMS. Windows XP Service Pack 2 must be installed to complete the procedure below, which outlines the steps required to configure Windows Firewall for ArcIMS.

Procedure

When upgrading Windows XP with Service Pack 2, a firewall titled 'Windows Firewall' is installed and enabled. The default settings for the firewall cause Windows XP to block all incoming connections for ArcIMS. The workaround below creates exceptions for the ports used by the Web server, Servlet Engine and ArcIMS in the Windows Firewall settings. Navigate to Windows Firewall. Start > Settings > Control Panel > Windows Firewall  The firewall is 'On' by default, the 'Recommended' setting. Click on the Exceptions tab. Click 'Add Port'. Add the following information: Name: Web Port (http) Port Number: 80 Type: TCP   If this is a single machine ArcIMS installation, where all components such as Web server, Servlet Engine and so forth are on the same physical machine, skip to Step 7. If ArcIMS is deployed in a distributed, or multiple machine configuration, the appropriate ports need to be opened by repeating Steps 3 and 4 above, as well as the following additional steps. Ports and settings for ArcIMS: Name: ArcIMS AppServer Connector Port Port Number: 5300 Type: TCP Name: ArcIMS AppServer Register Port Port Number: 5353 Type: TCP Name: Monitor Listener Port Port Number: 5050 Type: TCP Name: Tasker Listener Port Port Number: 5060 Type: TCP If ArcIMS is deployed in a distributed, or multiple machine configuration, and the Spatial Server is installed on a Windows XP SP2 machine, perform the following steps: A. Click 'Add Program'. B. Click 'Browse' and navigate to: <ArcIMS Directory>\Server\bin\aimsserver.exe for example: C:\Program Files\ArcGIS\ArcIMS\Server\bin\aimsserver.exe C. Click 'OK'. D. Verify that the exception for the Monitor Listener port has been created as shown in Step 5 above. The ports and programs entered should appear in the list of Programs and Services. Verify that check marks appear next to each component. Close Windows Firewall.

Microsoft Knowledge Base Article - 842242 Configure Windows XP SP2 Firewall to work with ArcGIS Server Instructions provided describe how to configure Windows XP SP2 Firewall to work with ArcGIS Server. Windows XP Service Pack 2 must be installed to complete the procedure below, which outlines the steps required to configure Windows Firewall for Ar...

ArcSDE

In general, database vendors do not regard Windows XP as an operating system for production databases. For that reason, ESRI does not test or otherwise certify the ArcSDE 9.1 application server with the Windows XP operating system.

Direct connect is certified on XP and other versions of Windows as part of the ArcGIS 9.x and ArcIMS 9.x certification process.