Worse, no one has informed the Technical Support Center of this change, allowing the operator to tell the customer, or to post detailed business interruption information on the corporate web site. While this unknown business interruption lasted only a few hours, it had a very bad impact on the customer.
For those administrators who are responsible for managing IT systems at night, these situations are an emergency that can be encountered on a daily basis. However, this is entirely avoidable i
HP, IBM, BMC, CA, Peregrine and so on, summarizes the best practice experience of IT services and forms a process-based approach to standardize IT service levels.
The goal of ITIL is to identify the programs that are really needed for it customers, which are necessary to deliver high-quality, best-fit services, at an acceptable cost. What needs to be managed in IT infrastructure. There are hardware, softw
Numara/BMC Track-It! SQL Injection Vulnerability
Release date:Updated on:
Affected Systems:BMC Track-It! 220.127.116.115Description:CVE (CAN) ID: CVE-2014-4873
BMC Track-It! Is an integrated IT help desktop and asset management solution.
BMC Track-It! In 18.104.22.1685, TrackItWeb/Grid/GetData has the SQL injection vulnerability. authenticated remote users can execute
The Enterprise Data center needs to improve operation and maintenance status, improve operation and maintenance level, better for business services, ITIL is certainly not the second choice, because ITIL is the best practice in operation and maintenance. But ITIL just tells you how to improve the operation and maintenance capabilities, but did not tell you how to
Alas, it's troublesome to do something cold. If something goes wrong, it's hard to find information ~ T
Now, you are using C # as an interface to connect to remedy, or the new version 7.6.
Find the API, test the code, and check for errors .... these are enough headaches, but Google is still from time to time, the company is also blocked from time to time, foreign website pages are still harmonious from time to time can not open ......
Alas, don't let people be d
What is BMC remedy developer studio?BMC remedy developer studio is an integrated development (integrated) Environment (IDE) for Ar system applications. it provides all the application development functions of the previous BMC remedy administrator tool with a modern, powerful, easy-to-use interface. (the AR system administration console provides the server adminis
IPMI Board Integrated management chip BMC IP SettingsPress the DEL key to enter BIOS setupSelect "Server Mgmt"---"BMC network Configuration"---"LAN Channel 1/2"---"Static IP Address"LAN Channel 1: Refers to the Multiplexing Management Network port, network card 1 interfaceLAN Channel 2: Refers to the IPMI management private interface, w
It is not omnipotent, and he has many things that cannot be done. ITIL is just a process framework, so when you use ITIL, you will often fall into various situations ......
What can't be done
First, we must clarify that ITIL is not a method, but a general frame
BMC Software company NASDAQ: BMC) today announced the acquisition of GridApp system company (hereinafter referred to as "GridApp "). As a private enterprise, GridApp is an industry-leading provider of automated database supply, patching, and management solutions. By acquiring GridApp, BMC has expanded its existing applications, servers, networks, and customer con
1. What is ITIL?
ITIL (IT Infrastructure Library) aims to provide IT service management guidance for enterprises based on the best experience. It is released by the British Ministry of Commerce OGC and widely used in the industry.Has become a de facto standard for IT service management.
ITIL is the application of management science in IT infrastructure and is wri
Today, enterprises are making larger and larger investments in increasingly complex IT infrastructure and application services. Data shows that the average IT spending of Fortune 500 has reached 0.3 billion million USD.To clearly understand the value of IT investment, enterprises should consider improving the maturity of service management processes. This is of great significance to the management and control of the IT infrastructure. After the service and support processes are improved, their o
skills of employees in the department ." It is imperative. Otherwise, problems may occur in the information system and internal departments ." Lao Zhang heard that ITIL and ITSM are effective tools to help it departments standardize internal management and improve operation and service levels. However, he also heard that such projects belong to the "icing on the cake" type, and are still trying in major industries such as banking and telecommunicatio
(Information Technology Infrastructure Library ).
What is it?
It is a methodology and best practice for improving IT services, helping it service providers provide high-quality services that meet requirements at appropriate costs.
But in fact, this methodology is not only used for IT services, but can be used for reference by other service providers.
I. Core and essence of itil.
PreviousArticleThis article mainly introduces"Based onITILSystemItDepartment Construction", The following is a few examples to illustrate the effect after ITIL implementation.
●Based onITILSystemItProject Management
The launch of any project will start the project O M process, which is more important than any of the project management processes, because this is the final outcome of the "result-oriented" management philosophy.
Here I would like
Install the open-source ITIL portal iTOP On Debian 7
As an ITSM tool that fully supports ITIL processes, iTop has powerful ITSM functions. It is open-source, free, and easy to use. ITop (IT Operation Portal) is an open-source web application used for daily operations in the IT environment.
It is based on ITIL best practices and does not stick to any specific proc
This articleArticleWe will introduce the management methods and specific applications of the ITIL foundation with examples. Currently, the ITIL Foundation has two major versions: vesion 2 and vesion 3. I personally think that the two are not a replacement of the relationship, but different management methods of different enterprises at different stages of development.
I. Brief IntroductionITILITIL, full n
IITL popularization has been deep into all walks of life, we are not only to learn its norms, but also to focus on how to apply its essence, combined with a tool-based management platform to enhance the quality of our IT operations, only in the practice of continuous improvement in order to truly realize the localization of ITIL, for our IT operations and maintenance business services.
Large-scale enterprises have the informatio
Organize basic concepts, learn new things, and forget to use them.
The service is a means of providing value to the customer, so that the customer can get the expected results without undertaking specific costs and risks.
Anything that can be detected or identified affects IT infrastructure and IT service delivery.
IT service interruption or service quality reduction.
Unknown root cause of the fault.
All requirements of the IT department.
1. ITIL (it Infrastructure library) is a set of IT service Management standards Library developed by CCTA (British National Computer and telecommunications) in the late 1980s, which summarizes the best practices in IT management in various UK industries into specifications, Designed to improve the utilization of IT resources and quality of service. Has now become the industry's common standard of fact.ITSM is called \ "IT Service management," a high-q
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