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ITIL and its implementation steps

". Worse, no one has informed the Technical Support Center of this change, allowing the operator to tell the customer, or to post detailed business interruption information on the corporate web site. While this unknown business interruption lasted only a few hours, it had a very bad impact on the customer. For those administrators who are responsible for managing IT systems at night, these situations are an emergency that can be encountered on a daily basis. However, this is entirely avoidable i

Introduction to ITIL & CMDB Learning

HP, IBM, BMC, CA, Peregrine and so on, summarizes the best practice experience of IT services and forms a process-based approach to standardize IT service levels. The goal of ITIL is to identify the programs that are really needed for it customers, which are necessary to deliver high-quality, best-fit services, at an acceptable cost. What needs to be managed in IT infrastructure. There are hardware, softw

Numara/BMC Track-It! SQL Injection Vulnerability

Numara/BMC Track-It! SQL Injection Vulnerability Release date:Updated on: Affected Systems:BMC Track-It! (CAN) ID: CVE-2014-4873 BMC Track-It! Is an integrated IT help desktop and asset management solution. BMC Track-It! In, TrackItWeb/Grid/GetData has the SQL injection vulnerability. authenticated remote users can execute

[Operation and maintenance] Fifth: Data center to improve operations, ITIL and ISO20000 how to choose?

The Enterprise Data center needs to improve operation and maintenance status, improve operation and maintenance level, better for business services, ITIL is certainly not the second choice, because ITIL is the best practice in operation and maintenance. But ITIL just tells you how to improve the operation and maintenance capabilities, but did not tell you how to

The file or assembly "BMC. arnettoc. dll" or a dependency cocould not be found.

Document directory Overview Alas, it's troublesome to do something cold. If something goes wrong, it's hard to find information ~ T Now, you are using C # as an interface to connect to remedy, or the new version 7.6. Find the API, test the code, and check for errors .... these are enough headaches, but Google is still from time to time, the company is also blocked from time to time, foreign website pages are still harmonious from time to time can not open ...... Alas, don't let people be d

About BMC remedy developer Studio

What is BMC remedy developer studio?BMC remedy developer studio is an integrated development (integrated) Environment (IDE) for Ar system applications. it provides all the application development functions of the previous BMC remedy administrator tool with a modern, powerful, easy-to-use interface. (the AR system administration console provides the server adminis

Wave various models management chip BMC IP (Intelligent Platform Management Interface) settings

nf5240m3/nf5140m3/nf5280m3/sa5212h2/np5540m3nf5270m3/nf5170m3/nf8420m3 IPMI Board Integrated management chip BMC IP SettingsPress the DEL key to enter BIOS setupSelect "Server Mgmt"---"BMC network Configuration"---"LAN Channel 1/2"---"Static IP Address"LAN Channel 1: Refers to the Multiplexing Management Network port, network card 1 interfaceLAN Channel 2: Refers to the IPMI management private interface, w

ITIL introduction and application cases (4)

ITIL It is not omnipotent, and he has many things that cannot be done. ITIL is just a process framework, so when you use ITIL, you will often fall into various situations ...... ITIL What can't be done First, we must clarify that ITIL is not a method, but a general frame

BMC acquires GridApp to improve Database Automation service capability

BMC Software company NASDAQ: BMC) today announced the acquisition of GridApp system company (hereinafter referred to as "GridApp "). As a private enterprise, GridApp is an industry-leading provider of automated database supply, patching, and management solutions. By acquiring GridApp, BMC has expanded its existing applications, servers, networks, and customer con

[Original] ITIL and it Process Management Overview

1. What is ITIL? ITIL (IT Infrastructure Library) aims to provide IT service management guidance for enterprises based on the best experience. It is released by the British Ministry of Commerce OGC and widely used in the industry.Has become a de facto standard for IT service management. ITIL is the application of management science in IT infrastructure and is wri

Assists the CIO in successfully implementing ITIL

Today, enterprises are making larger and larger investments in increasingly complex IT infrastructure and application services. Data shows that the average IT spending of Fortune 500 has reached 0.3 billion million USD.To clearly understand the value of IT investment, enterprises should consider improving the maturity of service management processes. This is of great significance to the management and control of the IT infrastructure. After the service and support processes are improved, their o

Add BMC account password under Linux system

Requirements: Known BMC account id2 as root admin account, add id5bmcroot accountTool: Ipmitool version 1.8.14System: CentOS Release 6.6 (Final)1. Install Ipmitool installation source via YumYum Install Ipmitool2, manual installation of Ipmitoolwget openipmi-tools-2.0. el5.x86_64.rpm./sbin/modprobe ipmi_msghandler/sbin/modprobe ipmi_devintf/sbin/ Modprobe ipmi_poweroff

Can small enterprises use ITIL "?

skills of employees in the department ." It is imperative. Otherwise, problems may occur in the information system and internal departments ." Lao Zhang heard that ITIL and ITSM are effective tools to help it departments standardize internal management and improve operation and service levels. However, he also heard that such projects belong to the "icing on the cake" type, and are still trying in major industries such as banking and telecommunicatio

Methodology and best practices for improving IT service level-ITIL learning Summary

ITIL: Full name: (Information Technology Infrastructure Library ). What is it? It is a methodology and best practice for improving IT services, helping it service providers provide high-quality services that meet requirements at appropriate costs. But in fact, this methodology is not only used for IT services, but can be used for reference by other service providers. I. Core and essence of itil. The core

ITIL basic overview and case analysis (II)

PreviousArticleThis article mainly introduces"Based onITILSystemItDepartment Construction", The following is a few examples to illustrate the effect after ITIL implementation. ●Based onITILSystemItProject Management The launch of any project will start the project O M process, which is more important than any of the project management processes, because this is the final outcome of the "result-oriented" management philosophy. Here I would like

Install the open-source ITIL portal iTOP On Debian 7

Install the open-source ITIL portal iTOP On Debian 7 As an ITSM tool that fully supports ITIL processes, iTop has powerful ITSM functions. It is open-source, free, and easy to use. ITop (IT Operation Portal) is an open-source web application used for daily operations in the IT environment. It is based on ITIL best practices and does not stick to any specific proc

ITIL basic overview and case analysis (I)

This articleArticleWe will introduce the management methods and specific applications of the ITIL foundation with examples. Currently, the ITIL Foundation has two major versions: vesion 2 and vesion 3. I personally think that the two are not a replacement of the relationship, but different management methods of different enterprises at different stages of development. I. Brief IntroductionITILITIL, full n

The difference between ITIL event management and incident management

IITL popularization has been deep into all walks of life, we are not only to learn its norms, but also to focus on how to apply its essence, combined with a tool-based management platform to enhance the quality of our IT operations, only in the practice of continuous improvement in order to truly realize the localization of ITIL, for our IT operations and maintenance business services. Large-scale enterprises have the informatio

ITIL Basic Concepts

Organize basic concepts, learn new things, and forget to use them. Service The service is a means of providing value to the customer, so that the customer can get the expected results without undertaking specific costs and risks. Event Anything that can be detected or identified affects IT infrastructure and IT service delivery. Fault IT service interruption or service quality reduction. Problem Unknown root cause of the fault. Service Request All requirements of the IT department. This articl

The relationship and difference between ITIL and ITSM

1. ITIL (it Infrastructure library) is a set of IT service Management standards Library developed by CCTA (British National Computer and telecommunications) in the late 1980s, which summarizes the best practices in IT management in various UK industries into specifications, Designed to improve the utilization of IT resources and quality of service. Has now become the industry's common standard of fact.ITSM is called \ "IT Service management," a high-q

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