itil ci

report of the configuration item (CI). This includes some management information such as problem record, change record, version information, status information, relationship information and so on. In actual projects, the CMDB is often considered to be the basis for building other ITIL processes, and the success or failure of the ITIL project is very much related

, there are almost 40 processes (exaggerated by foreigners ).The Guide only describes ten core processes and one management function of itil. They are:A management function: the service desk.Ten core processes:Service Support: configuration, change, release, accident, ProblemService provision: service level, continuity, finance, capability, and availability. Service Desk ):A "front-end" (a centralized and dedicated service contact point), which can

ITIL: Full name: (Information Technology Infrastructure Library ). What is it? It is a methodology and best practice for improving IT services, helping it service providers provide high-quality services that meet requirements at appropriate costs. But in fact, this methodology is not only used for IT services, but can be used for reference by other service providers. I. Core and essence of itil. The core

The Enterprise Data center needs to improve operation and maintenance status, improve operation and maintenance level, better for business services, ITIL is certainly not the second choice, because ITIL is the best practice in operation and maintenance. But ITIL just tells you how to improve the operation and maintenance capabilities, but did not tell you how to

Today, enterprises are making larger and larger investments in increasingly complex IT infrastructure and application services. Data shows that the average IT spending of Fortune 500 has reached 0.3 billion million USD.To clearly understand the value of IT investment, enterprises should consider improving the maturity of service management processes. This is of great significance to the management and control of the IT infrastructure. After the service and support processes are improved, their o

ITIL It is not omnipotent, and he has many things that cannot be done. ITIL is just a process framework, so when you use ITIL, you will often fall into various situations ...... ITIL What can't be done First, we must clarify that ITIL is not a method, but a general frame

ITIL and its implementation steps Four Wood Before discussing ITIL (Information Technology Infrastructure Library), let's listen to a little story first. In the evening of Friday, an ISP technical Support Center operator constantly received inquiries from different customers: Some customers did not receive e-mail, some received messages to others, and others were unable to send any messages. In short, every

This articleArticleWe will introduce the management methods and specific applications of the ITIL foundation with examples. Currently, the ITIL Foundation has two major versions: vesion 2 and vesion 3. I personally think that the two are not a replacement of the relationship, but different management methods of different enterprises at different stages of development. I. Brief IntroductionITILITIL, full n

1. What is ITIL? ITIL (IT Infrastructure Library) aims to provide IT service management guidance for enterprises based on the best experience. It is released by the British Ministry of Commerce OGC and widely used in the industry.Has become a de facto standard for IT service management. ITIL is the application of management science in IT infrastructure and is wri

skills of employees in the department ." It is imperative. Otherwise, problems may occur in the information system and internal departments ." Lao Zhang heard that ITIL and ITSM are effective tools to help it departments standardize internal management and improve operation and service levels. However, he also heard that such projects belong to the "icing on the cake" type, and are still trying in major industries such as banking and telecommunicatio

PreviousArticleThis article mainly introduces"Based onITILSystemItDepartment Construction", The following is a few examples to illustrate the effect after ITIL implementation. ●Based onITILSystemItProject Management The launch of any project will start the project O M process, which is more important than any of the project management processes, because this is the final outcome of the "result-oriented" management philosophy. Here I would like

1. ITIL (it Infrastructure library) is a set of IT service Management standards Library developed by CCTA (British National Computer and telecommunications) in the late 1980s, which summarizes the best practices in IT management in various UK industries into specifications, Designed to improve the utilization of IT resources and quality of service. Has now become the industry's common standard of fact.ITSM is called \ "IT Service management," a high-q

Install the open-source ITIL portal iTOP On Debian 7 As an ITSM tool that fully supports ITIL processes, iTop has powerful ITSM functions. It is open-source, free, and easy to use. ITop (IT Operation Portal) is an open-source web application used for daily operations in the IT environment. It is based on ITIL best practices and does not stick to any specific proc

Open Source ITIL management tool installation process What is Itop? Itop, the IT Operations portal (it Operation Portal), is an open-source web application for the daily operation of the IT environment, and ITIL is using it to get to the ground. :http://down.51cto.com/data/2090384 How do I install in a Ossim environment? If you choose Ossim, you can say good-bye to the vario

The main purpose of IaaS is pooling, self-service versus ITIL-like process. Itil Iaas Request IP process, request IP, select Room-admin Assign ip-applicant Get IP 1. Forming an IP pool2. Apply for ip-Select Room, View unassigned IP, select unassigned ip-"Admin audit-" process completed, the applicant to obtain the IP of choice Application server, select Ro

Organize basic concepts, learn new things, and forget to use them. Service The service is a means of providing value to the customer, so that the customer can get the expected results without undertaking specific costs and risks. Event Anything that can be detected or identified affects IT infrastructure and IT service delivery. Fault IT service interruption or service quality reduction. Problem Unknown root cause of the fault. Service Request All requirements of the IT department. This articl

IITL popularization has been deep into all walks of life, we are not only to learn its norms, but also to focus on how to apply its essence, combined with a tool-based management platform to enhance the quality of our IT operations, only in the practice of continuous improvement in order to truly realize the localization of ITIL, for our IT operations and maintenance business services. Large-scale enterprises have the informatio

Recently, I saw a piece of training material on release management written by foreigners. In this document, publishing management is compared to "overcast" in the Chinese plot, and changing management to "Yang ", I think it is quite interesting. He believes that "publishing" is passive, acceptable, and feminine. "change" is active, strong, and positive. They are combined to form two ideal balance forces to control risks in IT service management. Frankly speaking, I do not fully agree with this m

Many friends do not know where to start learning the CI framework. it is not difficult to learn a new framework. As long as you study it carefully, it is very easy to study and explore it! Many friends do not know where to start learning the CI framework. it is not difficult to learn a new framework. As long as you study it carefully, it is very easy to study and explore it! Overview and basic configuration

CI Framework Source Reading Notes 1,CI Framework source notes The first use of the CI framework, it is intended to write a CI source reading notes series, unfortunately, has not acted. There are few recent projects and there is some time to write something. So prepare to write down some notes and experience before, on