itil incident management process flow

IITL popularization has been deep into all walks of life, we are not only to learn its norms, but also to focus on how to apply its essence, combined with a tool-based management platform to enhance the quality of our IT operations, only in the practice of continuous improvement in order to truly realize the localization of ITIL, for our IT operations and maintenance business services.

1. What is ITIL? ITIL (IT Infrastructure Library) aims to provide IT service management guidance for enterprises based on the best experience. It is released by the British Ministry of Commerce OGC and widely used in the industry.Has become a de facto standard for IT service management.

Open Source ITIL management tool installation process What is Itop? Itop, the IT Operations portal (it Operation Portal), is an open-source web application for the daily operation of the IT environment, and ITIL is using it to get to the ground. :http://down.51cto.com/data/2090384 How do

plugin (eclipse Graphical process designer) 1. Open eclipse-------- Select help -------- Select Install new software 2.Select AddAdd Plugins:Parse: Click Archive Select plugin directory:plug-in directory is located in the download after the decompression path to find JBPM-4.4\INSTALL\SRC\GPD3. Select PluginsFollow directly to the next step and wait for the plugin to be installed.4.Configuring the environment at run timeOpen Eclipse-------------prefe

Java implements a set of process management and flow ideas (pseudo workflow)A management project is required to implement a set of process management, such as the application approval process