About the awesome SF-also talk about management

I have been using SF for a long time, and I feel very reliable. From Shenzhen to Chengdu, it is almost a day. But a few years later, enterprises are getting bigger and there are also some black shops, but the basic quality of express delivery is not good, from one day to two days.

Text Message notification sent in the morning, there is no message at pm, call to ask, give yourself a call to ask. Hit the past, 028-8783 6356, no one listened, continue, someone answered, said the unit was being split, Nima something, not finished yet, hung up... Speechless.

I am calling to complain about sending a text message to your address. I am anxious to pick it up myself ,.... Silent, and half an hour, text messages are also available ....

 

Think of SF niuqiang, no wonder state-owned enterprises, monopoly enterprises, once the big Nb.

Also think of management, customer-centric, when an enterprise grows bigger, but the customer becomes a Complaints role, the crisis of this enterprise also began. Think of complaints from many company websites, basically none, and basically different phone numbers. This is an opportunity. A good mechanism is to make the customer uncomfortable, and he will be upset. If the customer becomes a ball, the company is not far from the National Team ..

There is no mechanism for the customer service personnel of an enterprise, which forces the business department to listen to customers' dissatisfaction and cannot solve the problem.