Effective communication skills

[Management quotes] face-to-face communication is the best communication method.

Three activities of communication: speaking, listening, and asking

To form a two-way communication, there must be three actions: Talking behavior, listening behavior, and asking behavior. An effective communication skill is composed of these three actions. In other words, when you assess whether a person has communication skills, you can check whether all of these three behaviors appear.

 

[Case Analysis]

A famous company often makes a small game for 10 applicants in an empty meeting room during the interview of employees. Many candidates feel overwhelmed at this time. When playing a game together, the examiner is watching it. He doesn't care what you are talking about or whether you are correct. He is watching whether all three of your actions have appeared, in addition, these three behaviors appear in proportion. If a person wants to express himself, his words will be much more, and he will be the first person to be invited out of the examination room or eliminated. If you just listen and don't ask, you will soon be eliminated. This means that you have good communication skills.

Therefore, when each of us is communicating, we must develop a good habit of communication skills: speaking, listening, and asking, in addition, the proportion between the three should be coordinated. If these three ratios are met, it will be a good communication.

 

Complete communication process: information sending, receiving, and feedback

The communication process is a complete two-way communication process: the sender needs to send the information, thoughts, and emotions he wants to express to the receiver through language. When the recipient receives information, thoughts, and emotions, it will raise some questions and give feedback to the recipient, which forms a complete two-way communication process. In the process of sending, receiving and feedback, we need to pay attention to the following: how can we achieve the best communication effect.

 

This section describes several common information transmission methods:

(1)Email

E-mail is an increasingly popular method ). E-mails are increasingly widely used and have become a very popular and common communication method. Now, the first thing that many employees do at work is to open the computer and check their emails. So does email belong to language communication or physical language communication? The answer is that email is a typical written language for communication.

◇ Advantages of email. A large amount of accurate information can be transmitted, and even many cartoons can be transmitted via email. When talking about a large amount of information, it is very good to use email.

◇ Deficiencies in email. A very important deficiency is that it is impossible to transmit your thoughts and emotions. When you are talking with each other about emotions, this method of email is not conducive to emotional communication. In the past, many people used telephones to communicate with their friends, but now it takes more time to communicate via email, and friends gradually become strangers. If you and your loved ones do not meet each other for a long time and use email to communicate with each other, your feelings will fade slowly after a long time. A popular saying goes: When you chat online, you don't know whether the other party is a human or a ghost.

(2)Phone number

Telephone is a traditional and common communication method. We know that telephone communication is also a form of language communication. However, the language communication includes not only what you say, but also some of your speech tone, this is also a manifestation of the body language, which can pass on certain emotions and thoughts to each other. Therefore, phone numbers contain a certain amount of information and thoughts and emotions.

◇ Comparison between telephone and email. The amount of telephone information and the amount of e-mail information, of course, the amount of telephone information will be less, and sometimes it may be less accurate, because the oral language is not as accurate as the written language. In telephone communication, the other party cannot remember too much information at once and will forget it. Therefore, telephone is an effective way to transmit short information and simple thoughts and emotions. For example, "can you hold a meeting?" or "Can you come to the office tomorrow?". It is very good to call the phone when you confirm something at work. At the same time, we also noticed that the telephone has a particularly good advantage, that is, its speed is fast and it can make a decision in a timely manner. When an emergency occurs, we first think of dialing 110 or 119 instead of sending e-mail.

(3)Meeting or face-to-face conversation

Which of the above two methods do you think is the best way to communicate? The answer is that the face-to-face approach is the best way to communicate. When possible, choose face-to-face conversation first. However, as communication devices develop rapidly, many employees choose to call or use e-mail to communicate with each other, the best way to forget is to talk face to face.

 

[Case Study]

To enhance mutual trust and emotional communication among employees, a famous company stipulates that phone calls are not allowed to communicate within 200 of the company, but face-to-face communication is only allowed, the results have very good results, and the feelings between all employees of the Company are very harmonious. At the same time, we also see that many IT companies and some website companies have excellent communication channels: e-mail, telephone, and Internet, but ignore the best communication method: interview. As a result, today's electronic communication is becoming increasingly popular, the understanding, trust, and feelings between people have been greatly reduced. Therefore, no matter whether you are a communicator or a manager, do not forget to use the interview method for communication.

 

[Advice]

The best communication method is face-to-face communication.

Problem2When to send information (When)

 

Select the appropriate time.

[Advice]

Appropriate communication time should be selected to fully consider the emotions of the other party.

 

Problem3Determine the information content (What)

 

Two ways to send and transmit information content: one is language and the other is body language. What do you say when you communicate with others is very important, but the information you want to transmit will be more accurate only by adding the appropriate body language. If you only pay attention to language, but do not pay attention to body language, the communication effect will be very bad. Just like every one of us will hear many slogans every day, such as: Welcome. Do you feel welcome? I seldom feel it. We accept only the information that the words "welcome" Bring us, but do not pass our customers' emotions through the body language when she calls this sentence. Therefore, when selecting specific content, we must determine what to say, what tone and actions to say. These are very important in communication.

Problem4Who should accept the information (Who)

 

We also need to consider the following issues when sending information:

◇ Who is your information recipient?

◇ Get the attention of the recipient first

◇ Concepts of recipients

◇ Recipient's needs

◇ Recipient's emotions

 

Problem5Where to send information (Where)

 

When sending information, you also need to consider the environment and occasions in which the information is sent to the other party.

Now the selection of venues has attracted more and more attention. In practice, many managers have increasingly realized that the environment has a great impact on the communication effect. However, in our work, especially between upper and lower levels, communication is usually conducted in the office of the higher-level supervisor. In such an environment, communication fails to achieve good results.

 

 

Trust is the basis of communication

 

In our daily work and life, if there is a lack of trust between the two parties, the communication will certainly be ineffective and fail. When I contact my colleagues at work, some people communicate smoothly, but some people have difficulty communicating. An important factor is that you have different trust levels with different people. If there is a lack of trust, the communication effect will be poor and it is difficult to solve the problem. Trust is the basis of communication. Anyone may have said that I am good with someone in the company, and we trust and communicate with each other. How to win such trust? In the process of communication, effective body language can win others' trust in you. This lecture focuses on how to use your body language in communication to achieve better communication results.

 

[Advice]

Effective body language can win others

Five attitudes of communication

 

Five attitudes towards effective communication Forced attitude Evasive attitude Overall attitude Cooperative attitude Accommodating attitude

 

(I)Five attitudes towards effective communication

In the communication process, different people take different attitudes due to different levels of trust. If your attitude is not correct or good, the communication effect is definitely not good. In the process of communication, there are five different attitudes based on the difference between courage and cooperation. Please note that attitude determines everything. If the attitude problem is not solved, the communication effect will be poor.

1Forced attitude

Forced attitude, strong courage, but lack the spirit of cooperation. In work and life, there is indeed such a situation, such as parents to children, superiors to subordinates, In this forced attitude, communication is actually not easy to reach a common agreement.

2Evasive attitude

In communication, you do not have to make a decision or cooperate with you on your own initiative. Such an attitude is called withdrawal. He always avoids you, does not want to communicate with you, and does not want to make decisions, so he cannot get a good communication result.

 

3Accommodating attitude

Although a person with an attitude of accommodating is very courageous, he can cooperate with you very much. If you say anything, he will agree. In normal work and life, have you ever met the other party with a kind of accommodating attitude? Generally, lower-level employees tend to adopt an attitude of accommodating superiors. When talking to a lower-level employee, you should note whether his attitude is wrong or not. If yes, communication will be meaningless and no correct feedback will be given.

During the communication between parents and children, the child may say yes or better because one party has the power and the other party has no power.

 

4Overall attitude

You have a certain level of confidence, cooperation, and smoothness.

 

5Cooperative attitude

In the process of communication, cooperation requires a correct attitude: a certain level of courage to take responsibility, make decisions, and be cooperative. Such an attitude is a cooperative attitude, to generate a common protocol.

 

Communication window

 

In the process of body language communication, a cycle involves two very important factors: Speaking and question behavior. This article introduces a very famous theory called "communication window ". This window shows that when we treat each other differently, that is, when we say more or ask more, it will make others have a different impression on you, affects others' trust in you.

 

1"Communication window"Divide all your information into four intervals.

◇Public Area:That is, some information you know and others know. The public area information is personal information, such as name, character, place of residence, and work unit.

◇Blind Zone:It is often about some of your shortcomings. You may not be aware of your shortcomings, but others will be able to see your shortcomings. That is, you do not know your information, but others know it. Blind Zone information, such as weakness in character or bad behaviors that you do not care about at ordinary times.

◇Hidden area:You know some information about you, but others do not. There is also a hidden area of information that others do not know, only you know. Such as conspiracy and secret.

◇Unknown zone:It's just some information about you that you don't know, and others don't know.

 

2Skills in using communication windows

Each person has the above four types of information. In the opinion of others, the information of each person is different.

◇Skills Used in public zones.He knows his information, and others know what kind of person we feel like? People who are good at communicating with each other and very easygoing people can easily win our trust and communicate with them in a cooperative manner. To make your public area larger, we need to talk more and ask more people to give you some suggestions and feedback. This tells us from the other side: speaking more and asking more is not only a communication technique, but also an important guarantee for others to communicate with you in a cooperative attitude. In the process of communication, we must pay attention to communication as a kind of skill. This skill is what you show in communication. If you want to win others' trust in you, you need to say more and ask more questions at the same time. These two actions mean a good communication skill.

◇Techniques Used in blind spots.What kind of person is there if one person has the largest blind zone information? He is an informal and arrogant person. He has many shortcomings that others can see, but he cannot. The reason for the large blind zone is that he has too many questions and asked too few questions. He does not ask others for their feedback. Therefore, in communication, you should not only talk more but also ask more questions to avoid leading to large blind spots.

◇Skills Used in the hidden area.If a person has the largest hidden area, the information about him is often known only by himself, but not by others. This is a closed person or a mysterious person. Such a person has low trust in him. In the process of communicating with him, we may be less cooperative, because he is mysterious and closed. Why do we say that the hidden area is the largest in the eyes of others? He asked a lot, but said little. He is not good at actively telling others about his information, so if others think that you are a person with a large hidden area or someone else thinks that you are a very mysterious person, the reason is that you are talking too little.

◇Skills Used in unknown areas.The unknown zone is large, that is, the information about it. He and others do not know it. In other words, a phenomenon of the unknown zone is that he does not ask or ask, but may be a very closed person, such a very closed person does not ask or tell others about his information. Being closed may lead to a lot of opportunities for him, and a competent job will be lost. Maybe others don't know that he can do this, and he doesn't know that he can do it. We say that the competition is becoming increasingly fierce. Everyone must strive for more job opportunities and more opportunities to achieve their own business. So this unknown area is very large, it is likely to lose many opportunities. When the competition becomes more and more fierce, losing the opportunity means to lag behind or even be eliminated by society. Therefore, everyone must try to narrow down their unknown areas and take the initiative to learn about themselves through others, actively tell others what I can do.