FAQs about personal online banking

1. How to register an individual online bank?
Currently, ICBC's personal online banking service supports self-registration for users with peony lingtong card, peony lingtong card-e-times, credit card, credit card, Wealth Management Account Card, RMB commercial card, Peony International Card, and Hong Kong credit card holders. If you have never registered an online bank, you can register it in two ways. Activate the service immediately after registration.
Method 1: log on to the homepage www.icbc.com.cn of the ICBC website, click "register" on the left side, and follow the prompts on the webpage for self-registration. After successful registration, You can activate the online banking service immediately. To conduct B2C transactions, Please enable the "E-Commerce" function during registration, and then you will bring your own valid ID card and registered Peony Card to the counter to apply for a traffic card or ushield, you can only pay after (except for Hong Kong cards ).
However, after self-registration, you do not have the "external transfer" permission for online banking and cannot transfer money or send money to any other account or non-Online Banking registered account. If you need to activate this permission, please bring your own valid ID card and online banking registration card and apply to the outlets that provide personal online banking services to activate the "external transfer function" of online banking ", then, you will bring your valid ID card and registered Peony Card to the counter in the account opening area to apply for a password card or ushield, you can only pay after (Hong Kong credit card cannot activate this function, international card cannot use cross-bank remittance function ).
Method 2: Please apply for registration at the outlets that provide personal online banking services with a valid ID card (card-opening certificate) and a Peony Card. If you want to transfer money from an online bank to any other account or your non-Online Banking registered account or conduct B2C online shopping, please activate the "external transfer function" and "E-Commerce function" of the online bank together, and apply for a debit card or U shield at the same time, you can only pay after (Hong Kong credit card cannot activate this function, international card cannot use cross-bank remittance function ).

2. When registering an online bank, the system prompts [1207, you have already opened an account or registered an online bank]. When logging on to an online bank, the system prompts [7943, this card is not an online banking registration card]. what should I do?
If the preceding two error messages are displayed, use the original online banking registration card number (or logon ID) and logon password to log on and use your personal online banking account. If you forget the registration information such as the original online bank registration card, please submit a valid ID card to the bank at your local outlet for inquiry.
If you have already registered your personal online banking service and want to use this card, please bring your valid ID card, your original online banking registration card, and the Peony card to be added for registration to the local outlets that provide personal online banking services to go through the "add online banking Registration Card" procedure, instead of registering a personal online bank.

3. How can I use the online banking function of another card when I have activated an online bank card?
You can add a local or remote bank card with the same name and certificate as the registered account of your personal online bank. If you have handled the ushield, you can use the "add registration card and account" function. If you have not handled the ushield, please carry the same valid ID card as other registration cards, the local online bank registration card, local, remote bank card or current account to the local counter for processing.
However, this operation is not supported in the following cases:
(1) the local registration card has only one international card. The appended account cannot be a remote account or a local current account.
(2) The status of the append account (card) is abnormal, non-convertible, non-fixed, and linked.
(3) An added account (card) has registered online banking or has been added as another online banking account (card ).
(4) both the original registration card and the appended account (card) have been designated as the bank account medium.
(5) When a remote card or account is added, no personal online bank exists in other regions.
In addition, the self-added account or card is differentiated from the functional permissions of the account and card added through the Cabinet, you can only query, transfer in, report loss, and other operations that do not involve account funds on cards or accounts that you add on your own.

4. What should I do when the Verification Code cannot be properly displayed?
If the Verification Code cannot be displayed normally, right-click the verification code and select "show image" from the menu.

5. What should I do if I cannot enter my password or verification code when I log on to my online bank?
If you encounter a small red forks in the password or verification code input box, it means that your browser has not successfully downloaded our ActiveX security control. If the password or verification code input box cannot be displayed, your browser prohibits the running of ActiveX security controls.
The Bank's online banking system uses the ActiveX control to enter a password. When you log on through the personal online banking control for the first time, the logon page will download the control. You only need to download the control once, access the logon page later. The control is activated on the local machine without being downloaded again. ActiveX controls use the underlying functions of windows Program In this way, hackers cannot obtain the user's password, which greatly improves the security of online banking.
If the system does not successfully automatically download the control, perform the following operations:
(1) log on to the ICBC portal www.icbc.com.cn;
(2) Click "Download" under "personal online banking Logon ". Go to the next page and download and install the control program.
(3) Open IE and select "Tools"> "Internet Options"> "advanced"> click "Restore Default Settings ", click "OK" to close all IE browser windows;
(4) Open IE browser, choose "Tools"> "Internet Options"> "general"> "Temporary Files"> "Check newer versions of existing web pages" and select "check each time this page is accessed". Click "delete file" in "Temporary Internet File Settings", check "delete all offline content", and click "OK" to close all IE Windows;
(5) If you have installed the IE 6 SP2 or IE 7 browser, when the security control is intercepted by the browser, a yellow prompt bar appears under the address bar. Click this prompt bar, select "Install ActiveX plug-in" in the pop-up menu ". In the dialog box, click "more options", select "always install software from" Industrial and Commercial cial Bank of China ", and click" Install, to make the security control download and take effect.
(6) If you have installed the rising card assistant, perform the following operations: open the card assistant> plug-in Management> plug-in immunization> bank> Industrial and Commercial Bank of China, just remove the control of ICBC from immunization. (After selection, the words "unimmunization" are displayed in the lower right corner.) The normal display should be "the Industrial and Commercial Bank of China is not immune ". Note: It is invalid to uninstall only the uncanceled immunization.
(7) restart your computer.

6. After logging on to an online bank and clicking "agree", "This page cannot be displayed" appears "?
Perform the following operations:
(1) Open IE and select "Tools"> "Internet Options"> "advanced"> click "Restore Default Settings ", click "OK" to close all IE browser windows;
(2) Open IE browser, choose "Tools"> "Internet Options"> "general"> "Temporary Files"> "Check newer versions of existing web pages" and select "check each time this page is accessed". Click "delete file" in "Temporary Internet File Settings", check "delete all offline content", and click "OK" to close all IE Windows;
(3) Open IE and select "Tools"> "Internet Options"> "security". In "Please set security settings for Web content in different regions (z) "window, select" Internet ", and then select" Custom Level ", set "Download Signed ActiveX control" and "Run ActiveX Control" to "enable" or "prompt" in "ActiveX Control and plug-in", and click "OK, restart your computer;
(4) If you have installed software such as 3721 netassistant, uninstall it completely;
(5) log on to the ICBC portal www.icbc.com.cn and click "Download" under "personal online banking Logon ". Go to the next page and download and install the control program.
(6) If it is still unavailable, we recommend that you reinstall IE or later and install patches using the UPDATE function of windows.

7. What should I do if "32002 verification code input error or timeout has expired? Please try again" occurs during login?
If you encounter this problem when using IE browser, it is because you log on directly without refreshing the page for a long time, or because you entered Incorrect verification codes. Click "refresh", and then enter the registration card number, logon password, and verification code in time to log on to and use online banking. If the error message [32002] or timeout occurs repeatedly, perform the following operations:
(1) Open IE and select "Tools"> "Internet Options"
[Advanced] tab --> click "Restore Default Settings" and then confirm to exit.
[General] tab --> click "Settings" in "Temporary Internet Files" --> select "check when accessing this page" in "check for newer versions of existing webpages ", click "delete file", check "delete all offline content", and click "OK.
(2) If you have installed the 3721 netassistant, we recommend that you uninstall it completely.
(3) restart the computer.
If you encounter a [32002] error or operation timeout prompt in the LAN environment, in addition to the above operations, ask the network administrator to change the IP address mapped to the public network from dynamic IP address to static IP address, at the same time, adjust the timeout time of the proxy server or vro to 15 minutes. If you are in a hurry, we recommend that you use another method to access the Internet. Generally, this problem can be solved by dialing.

8. Why does [10254] be reported when I log on to an online bank?
Note that do not paste and copy the card number, do not contain spaces, and enter it in the English half-width input method. In addition, make sure that the logon card number you entered is consistent with the card print. Please check carefully.

9. Why does [5787] Error prompt appear when I log on to an online bank?
This problem is caused by incorrect logon methods. If you select to log on only using "User Name + logon password for online banking", do not use the "card number + logon password for online banking" method during logon. And vice versa.

10. How do I modify the logon ID?
Log on to your personal online banking system and choose "Customer Service"> "personalized customization"> "query/modify logon method" to set or modify your online banking logon ID.
This feature makes it easier for you to log on to your personal online bank, without having to remember and enter a long string of digital card numbers. You can set and modify the logon ID of an online bank and use the logon ID to log on to the online bank ~ A combination of 15 letters, numbers, or underscores.