Five major trends of Enterprise Unified Communication Application and cooperation

In the current IT and communication fields, one of the most influential terms is Unified Communication, which is also called "Integrated Communication", "smart communication", and "Unified Communication" by some vendors, although the definitions provided by each vendor are slightly different, in general, the core content of each vendor is to integrate the current communication methods, the goal is to allow people to communicate freely anytime and anywhere through any device or network.

Currently, common communication methods include telephone, fax, text message, email, Web conference, video conference, voice mailbox, IM software, and collaborative work platform, these communication methods cover three fields: Telecom, IT, and Internet. Therefore, unified communication technology is the result of the gradual development and natural convergence of these three fields.

Experts believe that unified communication technology is the same as what we usually call a Unified Communication solution. It is not a new technology, but a specific solution and application, by integrating various communication methods, users can access the applications and information they need from a single interface anytime, anywhere, and from any device, achieve the goal of reducing communication costs and improving work efficiency.

In general, in addition to purchasing various end products with built-in UC functions, dedicated servers and related UC server software, enterprises also need to configure related telecommunications and network-specific equipment, to connect to different types of networks.

The following lists all the specific products that may be involved. Of course, these products do not necessarily need to be configured for individual enterprises. enterprises can choose to configure them as needed:

Server:

You must configure the relevant server hardware products, UC platform server software, and related supporting software, such as the operating system, database, middleware, security software, and storage system.

Access device:

By connecting the following devices, you can integrate UC with your traditional communication methods, including ip pbx, media gateway, signaling gateway, Media Server, vswitch, and vro.

In addition, leased lines and services must be rented to allow users to communicate between telephone networks, mobile networks, the Internet, intranets, radio/TV networks, and satellites.

User terminal products:

Traditional analog phones, IP phones, UC smart phones, USB phones, mobile phones, fax machines, PCS/laptops with UC client software, headsets, cameras, and printers.

There are often differences in requirements between enterprise end users and their IT departments. The needs of users with different roles and positions are also diversified. Enterprise Office communication behaviors can be summarized into five major trends:

1. Segmentation of Enterprise Products

The differences in enterprise user requirements are segmented from multiple dimensions, such as communication environment impact (Personal desk, meeting room, mobile office, etc.), hierarchical differences, communication object differences, and job differences, and Industry and Enterprise preferences (including appearance, functions, and reliability ).

2. Emotional

After talking about this, enterprise Unified Communication still seems to be a cold technical tool. However, this is not the case. Perhaps, we have all encountered such troubles: a large number of emails to be processed, instant messages are constantly flashing, and private instant message content is sent to the wrong object; a lot of things need to be handled at the same time, long to-do list on the schedule ?? What we need is smart sentiment awareness and considerate services.

3. Consumer Goods

As mentioned above, more and more enterprises are choosing BYOD, making their communication products increasingly consumable. This requires us to take the initiative to grasp and adapt to the trend of consumer goods, establish development capabilities based on various mainstream terminal platforms, and provide enterprise social knowledge management platforms.

4. experience-based enterprise deployment

Require the solution to focus more on enterprise application scenarios. Attaching Importance to user participation in the deployment experience will play a role that cannot be ignored in the practical and effective application of Unified Communication in enterprises.

5. Integration

The integration and unification of previously separated enterprise application tool portals will surely become the mainstream. It is necessary to build an information communication center around more powerful communication records and historical records. Through the selection of intelligent communication channels and the matching and switching of device capabilities, the cross-platform and cross-terminal user experience should be consistent, this frees users from complicated communication methods.

On the road of Unified Enterprise communication, huixun has never slowed down its own pace. In the future, it will certainly be able to continue to innovate and surpass technologies and enrich user experience practices, it helps customers and partners maximize their competitiveness, achieve a win-win situation, and transform the process of Unified Communication from adoption to effective use.