Harvard: Ten Principles for sending and receiving E-mail

Harvard Business School: Ten Principles for sending and receiving E-mails

For the first time in the history of telecommunications, Harvard Business School issued the "Ten Principles for sending and receiving E-mail ". This case is a report written by 123trading.com, the world's leading e-commerce transaction platform, after investigation by many customers! By the way, it is time to develop rules for the network space: To give you a comprehensive understanding, we will introduce you to 123trading.com their guidelines for writing and using E-mail.

1. Timely Deletion

"Check the title of all E-mails and delete outdated E-mails or spam emails in time ." It is meaningless to pile up E-mail in the mailbox. If the file is large, it will occupy no space. Just like clearing useless letters, clear useless E-mails.

2. Do not add attachments

"In the business world, many people waste a lot of energy and time to fight against attachments that are not compatible with the format, have no content, or can never be opened ." The best practice is not to send attachments. Be careful when accepting attachments. Do not accept attachments sent from unfamiliar addresses, which may contain viruses.

3. Think twice

"Do not send E-mail when you are tired, nervous, or angry. In this situation, you can easily become violent, angry, and picky. You may need a lot of time to eliminate the temporary losses ." Treat your email like a letter or phone number. Think twice and press the send button after you have calmed down.

4. not omnipotent

"Don't use e-mail to replace face-to-face meetings, especially when you want to criticize, dismiss, or recognize a person ." There is no way to communicate with each other. Remember, communicating with people via E-mail may lead to a lack of respect.

5. Reserved address

"Never delete people or addresses from your address book. It is very likely that you will need them again at any time ." Use all the resources provided by E-mail, and learn to use all the functions.

6. Do not add Wallpaper

"The Internet of many companies is prohibited from adding gorgeous wallpapers to E-mail. Do not try to violate this rule ." Wallpaper is not only regarded as spam, but also makes E-mail "bulky" and annoying. Especially those empty emails.

7. Do not send messages

"Do not use the e-mail system to spread comments about a specific person. E-mail is not only a tool that is easy to copy messages, but also evidence in court ." Remember, using e-mail can easily spread these messages to the client's ears.

8. Treat it seriously

"It is wrong to reply to an angry or insulting email ." Do not write down the undesirable language in E-mail. Otherwise, you will be regarded as a person with a lack of value or respect.

9. Final means

"When you want to call your colleagues to a meeting, you should first consider the phone number, then the phone number, and finally E-mail ." Personal meetings are more friendly than electronic communication between computers. Do not invite friends to dinner or notify colleagues to hold a meeting via email.

10. Learn to understand

"If you want to send a message securely and perfectly, do not use e-mail to find other methods ." In many cases, the E-mail system is like a "big triangle of email", which often causes address, printing, and even syntax errors. The final method is to print out E-mail before sending it and check it carefully. No one is perfect.