Is the era of operators' involvement in Unified Communication channels approaching?

Most users still have doubts about Unified Communication. They do not know what the Unified Communication methods can bring. In addition, the components of the Unified Communication solution do not always achieve "seamless" connection.

At the same time, all sectors hope to improve the productivity of employees by better using IT tools, and this desire continues to rise. The key issue lies in how solution providers can achieve the optimal transformation of Unified Communication to meet customer needs while ensuring the improvement of their business objectives. To solve this problem, we need to consider more carriers. They play the role of providing customized services for specific customers.

We all know that every major operator wants to "get a piece of cake" in the Unified Communication Field, but over time, the problems with these large operators have emerged-they are unable to provide customized services. The development of Unified Communication allows users to see unified communication services in their daily applications. This creates an opportunity for solution providers to package customized Unified Communication services into a managed service for customers.

To fulfill this vision, solution providers need to have a complete set of products based on industrial standards (such as the SIP Protocol) and create an open architecture based on definitions. For example, at the beginning, Siemens took a fancy to the maturity of the SIP, so it would abandon tengbo and choose Bao litong as its preferred partner for the OpenScape unified communication platform. According to Michael Garland, North American channel department director of Siemens enterprise network, it is based on the same idea that Siemens has the courage to win users from beidian, instead of watching the user move to The Avaya pocket with the integration of beidian into Avaya.

Last week, Avaya and IBM both said that over time, SIP will eventually be integrated into the SOA business. In this way, Unified Communication can achieve "seamless" connection between public cloud computing and private cloud computing.

At the same time, Unified Communication allows solution providers to integrate into customers' business processes. As we once said, who controls the business process is equivalent to controlling the customers.