Problem Reporting Function Analysis

Problem Reporting Function Analysis

I,Purpose

When the tianjian system is launched, the user experience is always degraded due to the lag of feedback issues. Therefore, this system allows implementation engineers to submit the collected questions to the project manager immediately. The Project Manager can handle the problem immediately or distribute the problem to the corresponding handling personnel.

II,Preset Functions

1. The on-site implementation engineer submits the problem.

2. Check the problem with the project supervisor or project manager.

3. The project manager or project supervisor assigns problems to the corresponding customers or problem handling personnel.

4. Handle problem feedback.

5. Various reports.

III,Technical Analysis

1. Java Hibernat Spring Struts

2. Jquery technology is used at the front end.

IV,Basic System Process

The main process of this system is as follows:

1. The onsite engineer submits the problem based on the nature of the problem. And record the submitter.

2. Check the submitted questions by the project supervisor. Handle the problem based on its nature and degree of urgency and give feedback accordingly.

3. The Project Manager allocates issues collected by on-site engineers to specialized personnel for customization or problem handling based on actual conditions. After the problem is handled by the customer or specialized handling personnel, the handling result is reported.

4. On-site engineers can view the problem handling status. And view submitted questions.