Programmer Transformation: thinking about taking the CIO position

Is the 12-step plan for the CIO to succeed {transfer}

It times weekly-we often ignore the importance of guidance from good teachers and friends in our career. However, as the chief information officer of an enterprise, we should also have the responsibility to share our experiences and lessons learned from our lives so that future policymakers can share them. As the Chief Information Officer, we should also leave our successful experiences as technical executors and designers to these future leaders. The following are the successful experiences of Steve Williams (Chief Information Officer and senior vice president of a large retail company) in his career. At the age of 37, he became the youngest Information Technology director of the company with annual sales of $6 billion. Maybe through his successful experience, you can become an outstanding CIO early.

1. fully apply the Customer Relationship Management Concept

Everyone in the company, whether it's the door guard or CEO, should regard him as your "customer ". When you treat every "customer", you assume that he is a person with the power to escalate or expel you. In this way, you will go all out to work. Believe it or not, this is the most important and overlooked step when you are determined to be a manager. In particular, this practice is rare in the information technology field, so it is more effective and has achieved remarkable results.

2. Do not use professional terms at work

As a CIO in an enterprise, you must be able to communicate effectively with non-technical personnel. If you cannot communicate with other department heads over 30 minutes on non-technical business issues (such as advertising, finance, marketing, sales, and real estate, the hope you want to enter any management position is very slim. As a corporate manager, you should develop the habit of talking to managers, directors, and executives who are not in the Information Technology Department as much as possible within a week, at the same time, we consciously avoid the discussion of technical issues. These exchange of opinions in daily life, especially between senior managers, will send such a message to people: You are more like a person who understands management, it is not the kind of talent that only knows technology.

3. Remember that this is the success of the team.

You should pay more attention to this point at work. Your employees are also your customers-treat them with the same effort as you treat customers. Many of my former bosses finally became my employees. I fully remember how I was treated by them. Your basic attitude towards others is actually not very relevant to your relative position in the Organization. However, respecting your subordinates will also help you reduce the employee turnover rate in your department and show your management talents to senior managers. Dear subordinates, it is also a rare and rare event in the IT field.

4. Create a service concept

Employees under your direct jurisdiction require them to do the first step: customer service. You should establish an image: "I cannot tolerate bad customer services. I will do my best to discover and cultivate people who do well in customer service ." The establishment of these values will create an enterprise culture that provides "additional services" and help you build a good reputation.

5. Modest virtues

"Purple movable water wrench ." Have you understood this sentence? In fact, no one knows what it means. As a customer, they cannot understand it when talking to them in professional terms. Remember, you cannot hold a high attitude towards anyone. A modest exchange of views can really help you to lobby and argue harder.

6. consistently maintain the service level

Maintaining the service level is more important in the world than all technical capabilities. Why did many talented technical talents finally have to leave their jobs because they did not master this principle. Most of the time, our technicians have finished something or a project, but never let the customer know that it has been completed. Therefore, tracking and maintaining your service level can get twice the result with half the effort.

7. Greetings from the moment

Regularly call your customer to inquire about the previous work conditions. For example, ask them what you think about your team's work and whether you need your help for anything. Then you will find that the customer's shelf will disappear. In general, people will be "overwhelmed" by such service levels and conquered. They will praise your service, and they will regard your phone number as a pleasant customer service.

8. commitment is required

Never fall victim to over-commitment that cannot be achieved. Technicians really like the excitement of solving problems. It is very difficult for them to say "no. However, when you say "yes", you have a promise. When you fail to fulfill this commitment, you will not only fail to guarantee that the customer will not be disappointed, but also send a negative signal. Poor planners have very few opportunities for promotion. Therefore, it is better to seize every opportunity than to make a commitment at work.

9. Stay away from company battles

Any company has one or more battles. If you are smart enough, you do not need to participate in the fierce competition within the company. If you are forced or tempted to pull in, you can find a business trip opportunity to stay away from this place and do what you should do. In this way, you will be respected by the company staff and trusted by the leadership at the end of mutual disclosure and struggle.

10. Familiar with Finance

We have never seen an influential company supervisor understand basic financial principles in a company or company. Finance is a concern for business activities. If you cannot master some basic financial knowledge, you will not be able to go far on the promotion ladder. Specifically, you should learn how to read financial statements, such as income statement, income table, and balance sheet. At the same time, you must be able to really understand what those numbers explain. Understand the relationship and trend between gross profit and sales revenue; how fixed costs and variable costs affect your company's debt status. Nothing can impress CEOs, coo and CFO more than hearing a piece of Financial insights from an IT technician in a discussion about business development and opportunities. Believe this, these senior managers will look at you from a completely different perspective.

11. Establish a good interpersonal relationship network

There is a saying: Your success depends on who you know, not what you know. Keep in touch with previous colleagues, superiors, and even supplier representatives. It is worthwhile to actively participate in activities of industry associations. In these activities, you can establish a huge network of people. This helps your success.

12. observe professional ethics

The lessons learned from the event were profound. Whether you finally enter the ranks of the management layer or become an ordinary employee, do not give up or compromise on moral issues at any time.

Among these suggestions, we can see what kind of value and work attitude a successful CIO holds when handling daily affairs. If you can do this, I believe it is not long before the day of success.

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TONY:
When I need to embark on a transformation, I feel that I will face a lot of problems when facing new jobs, and when I face these problems, do I have enough knowledge to defend myself against these problems?

The above article has inspired me a lot and made me feel at all aspects of the above. Here, I would like to thank the author for giving me a direction of action in the future development process.
As an IT technician, I spoke a lot about our technical terms and made others think that we are very senior. This was what we were most happy to do. However, what do you get if you put the same idea to your customers? It must be the door.
In addition, you must understand finance. Although you are working in the software industry, finance is the core of an enterprise. If a CIO wants to have core competitiveness, there is no doubt that we must participate in the core of the enterprise!
Establish a good network of interpersonal relationships: without this, it seems that your life is too long ..