Solve the system crash problem of 3721 by hand-application Tips

Recently, the Rising Customer service center received many users for help, said Windows XP appeared inexplicable collapse phenomenon. Windows XP does not start properly when the user shuts down the computer. Whether you choose a normal mode or a safe mode, the computer will automatically restart, cycle repeatedly.
After the rising company anti-virus engineer to track the problem, found that this is due to a real name software has been abnormal damage caused. The real-name software loads a driver with a filename of cnsminkp.sys and protects it. When the computer starts, the driver is loaded, and it runs automatically even in safe mode.
Due to unknown reasons, the data files required by the real-name software CNS.DAT files are missing, causing the driver to load up with problems. Causes the computer to be unable to enter the system, and cycle restarts. Rising experts remind users that this symptom is not caused by the virus, do not panic. You can fix it by using the following method.
1. If the computer has more than one operating system installed, you can log on to the normal system and delete the Cnsminkp.sys file in the problem system directory (default is C:\Windows\System32).
2. If only one operating system, you can use the rising anti-virus software installation CD-ROM to start the computer, delete the system directory under the Cnsminkp.sys files.
3. If you have a Windows XP installation CD-ROM, you can use the CD to start the computer directly, in the presence of the installation interface, press R, log in to the Recovery Console for repair. You can also delete the file directly after you log on to the console, or type the "Disable CnsMin" command to disable the software's services.
At present, the real name software has introduced a new version to solve the problem, the need for real-name software users can download and install the new program