[Talking] "contradictions" between operation and Technology"

Once seen a phenomenon, it is an irreconcilable contradiction.

Years ago.

A small Internet company built a promising e-commerce site, and the boss built a team,The team members are divided into the following parts:

1. A Technical Director and three code workers.

2. Two operators

3. Edit two

4. Lead a "just"

This team has completed development, debugging, content editing, publicity, packaging, and other work. After two months of work, the site is finally developed.

Prior to the launch, the technical team in the team basically took the leading role, based on the previous demands of the people, all of you have completed the prototype design, code writing, and the presentation and testing of the final UI in the technical group without compromise.

A San, the core code operator, once said in the QQ space: our entrepreneurial atmosphere is really good. I sincerely thank the company and CCTV for providing me with such a harmonious team atmosphere.

 

It is a pity that the dawn before the darkness is always so bright or dazzling.

When the site is launched, the leader only announces:

1. When the site enters the operation period, technical staff have worked hard.

2. Next, I will plan and deploy the overall work of the site.

3. The operators help to lead the market operation.

4. We hope that the technical team members will continue to provide strong support and support for the site.

In particular, for other projects in the company, the technical director of the team took a code to hand-tune Other business lines, leaving only three and another novice technology on the site team.

 

From then on, A's nightmare began.

1. The site is no longer dominated by technology. Changes to site functions must be reviewed by the former Technical Director. Now it's no longer necessary. The operations staff directly ask aosan for help.

2. A san found that the team started to stir up some political atmosphere. When the site went down that day, only the lead decided to ask the operators to find the cause and find the responsible person.

As a result, we finally found out that the attack was caused by DDoS attacks. However, the operation personnel finally sent the following email to the leaders:Technical Group issues.

The leader asked aosan to be responsible.

That night, aosan wrote in the QQ space for the first time: Roll your sister's "responsible".

3. The number of site attention users has gradually increased. After the operators listened to some suggestions from netizens, they asked aosan to develop a new function.

A Sany's requirement is as difficult as developing a Sina Weibo.

A San indicates that it cannot be developed, or it may take at least half a year or longer.

The operations staff did not speak and directly sent an email to the leaders. The title is: Ask the technicians to take the market demands seriously.

That night, aosan wrote a draft resignation email on the computer and deleted it into the recycle bin, but it did not clear the recycle bin.

 

After a few months, the above phenomena have been repeated several times. At the same time, due to various reasons, the traffic and sales performance of the site have been stagnant.

Lead again: assuming that the site performance has not changed, the operation group will roll back (in fact, two people ).

 

Conflicts between operators and a-San eventually broke outThe former has written emails to the general idea: from the opening of the site to the present, the site performance has stagnated due to insufficient technical support and the Demand cannot respond quickly, the technical team should be highly responsible for negative issues. This email is copied to the leaders, former Technical Directors, bosses, and bosses.

 

As soon as this email was sent, a San couldn't help it.Go to the operator group's No. 1 Personnel's seat on the spot to confront them:

3: What do you mean.

Yun: not interesting, seeking truth from facts

3. Put X. The performance of your website is poor. What is the technology?

Yun (also fire): It's none of your business. The technical functions proposed in the past few months have been completed on time.

3: You don't want to see which of these functions are effective. They are all conceived by yourself.

Yun: Do you know the market?

3. I do not understand the market, but do you understand technology?

Yun: I don't need to understand the technology

3. Accept. Lao Tzu does not need to understand the market.

 

Gradually Upgrading the confrontation until the last two were almost beaten up. If it wasn't for the company's "just a few" leaders come to interfere, Ah San, who was furious that night, must have put Operation 1 in the wall.

That night, aosan moved the resignation email back to the recycle bin ...... You know.

Of course, after many collective discussions by leaders, the conclusion is that the technical team of aosan does not have to bear "performance responsibilities". However, we should face the work of the entire department with a positive attitude and overall situation.

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The above is a true story, most of which occurs in small companies and small teams. In fact, I have personally experienced similar scenarios as a technology.

 

This is called an "irreconcilable conflict" between small company operations and technical personnel ". Its focus is mainly on:

1. Do you know the technology?

2. Do you know the market for technicians?

Assume that you understand technology and operation, and then you will become a "Leader ".

 

Before this article was published, the prototype of aosan told me their subsequent plot.

1. The company later set up the operation department and Technology Department. Separate the two

2. the requirements of the Operation Department must be reviewed by the technical department leader. The functions completed by the same technical department must be accepted by the Operation Department's elders.

3. It seems to be so harmonious and clear about the division of labor.

In fact, this "irreconcilable" conflict has just begun: originally, the flat conflicts were suddenly mixed with the infinite competition between the two Departments, the fight between the two bosses in front of the boss, and the office politics brought about by the complicated personnel structure.

The hero, a San, is now the boss of the technology department. He said his biggest feeling today is:

1. technicians and operators had to "support their families", which is the root cause of their conflict.

2. After being a leader, he discovered that there is no need to reconcile the contradiction between operation and technology, and that the contradiction should be controlled at a certain level, then operators and technicians will always thrive in such an "irreconcilable contradiction.

3. In the past, the most difficult job was to be a "Good Leader".

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[Talking] "contradictions" between operation and Technology"