Understand UC and Unified Communication Technology

The full name of UC is "Unified Communication. That is, Unified Communication. How much do you know about the Unified Communication Technology? Is its concept and application always vague? Now let's start from the beginning.

The full name of UC is "Unified Communication". The Chinese name is "Unified Communication". Some vendors also call it "Unified Communication" and "Unified Communication.

The so-called Unified Communication can be understood from two aspects. First, it is "communication". Here it refers to the concept of "communication, it does not refer to the communication methods we call such as landline phones, mobile phones, and emails. It abandons the "terminal" as the communication unit and turns "people" into the center of communication, all terminals intelligently provide the best communication means for "people" and truly serve "people", rather than overwhelming users in the ocean of terminals, it still cannot achieve fast communication. Second, it is "unified". Here it is no longer the "unified" of voice and data networks discussed several years ago ", it integrates all types of information such as voice, video, fax, voice message, email, mobile short message, and data, allows people to use any device, network, or method anytime, anywhere, data, voice, and video can be freely communicated with the right people in the shortest possible time. IT is different from the interconnection at the network layer, but is a people-oriented integration and collaboration at the application layer. IT is a higher level concept, a new generation of communication and IT industry.

For most enterprises, the current communication system is more complex than ever before. In terms of network, there are wireless communication, Internet, voice network and wired network; applications include voice, video, and data. On devices, there are office phones, mobile phones, laptops, faxes, and emails, it corresponds to a variety of "authentication identities" in the "communication world": email addresses, instant messaging accounts, office phone numbers, and various passwords, in addition, these communication applications form isolated information islands due to lack of integration, resulting in waste of resources and inconvenience in use.

If the system becomes more complex without optimization, information transmission will be slower and decision-making will be more difficult. In today's era where the speed of information transmission and decision-making can determine the success or failure of the market, this is undoubtedly an unfavorable factor. However, the situation may not be so bad that the Unified Communication technology can effectively solve these problems.

Unified Communication can effectively integrate and simplify various contact methods, allow users to change their communication methods at any time, and flexibly convert information carriers, making inter-employee communication extremely convenient. In a Unified Communication Environment, users can control when, how, and who to communicate. In addition to providing personal and group work efficiency, Unified Communication can also improve the intelligence of key enterprise processes including service centers, solve problems in a timely manner, and avoid upgrading the problems, thus generating a positive impact on enterprises.

Currently, the financial crisis is spreading and expanding around the world at an untrustworthy rate. How to take measures to operate in a cost-effective manner has become the first problem that most enterprises need to solve. Enterprises that can make timely adjustments and adapt to the new situation through the correct channels will become more powerful in the current challenging period. Now many enterprises have deployed a Unified Communication System, which improves the collaboration and response speed of enterprises. The complexity of the communication system becomes a powerful competitive advantage.

On the other hand, Unified Communication is a concept, a method, a direction, a solution, rather than a simple product. Its ultimate goal is not to add fashionable and interesting decoration to enterprises, But to truly improve the core competitiveness of enterprises. However, due to different industries, each enterprise has different workflows and models. Therefore, it is vital to provide a customized and personalized solution based on the enterprise's work characteristics. Unified Communication no longer requires a simple desktop-based integrated communication. Its vitality lies in its effective service to enterprises, it helps enterprises effectively improve business processes, reduce human latency, improve employee efficiency, and enhance core competitiveness. I believe that "Unified Communication Technology" will bring us a revolution in work, life, and communication methods.