Unified Communication Technology System deployment

The temptation of a Unified Communication Technology System is not small. With the help of vendors and suppliers, many enterprises are tempted to quickly deploy the UC platform. However, deploying this system is not a simple task, many enterprises have implemented solutions without understanding them, but they have also taken many detours.

With the popularization and promotion of the Unified Communication Technology System, CIOs are no longer unfamiliar with the planning and deployment of the Unified Communication System.

They will carry out a detailed preliminary plan: ensure that the network base meets the requirements, determine the Unified Communication components to be deployed, determine the integration mode of different components, and consider the security assurance of the entire system; it emphasizes the reserved interfaces for future function expansion, plans the integration methods with existing communication systems, and links with enterprise office OA systems.

In the deployment process, they know how to implement the service in stages, steps, and levels based on the current situation of the enterprise. They strictly configure the service according to the plan to ensure the convenience of future maintenance.

They will also develop strict and meticulous training plans after deployment, because they understand that if necessary training is lacking, user confusion will eventually lead to lost in the system environment they are not familiar, without the user's approval, or the user's use of these new features, everything has no value.

However, after such careful planning and standardized deployment, many corporate CIOs do not seem to have the expected results. They are only notified: your employees, you can use Outlook to read voice messages, view fax files, and receive office calls remotely. software on your computer can achieve click-to-call and instant messaging... How can these functions help enterprises improve efficiency, improve processes, and save costs? The pre-sales engineer's solutions focus on helping enterprises implement what kind of cool functions. After-sales engineers configure these functions according to the solutions, and how can they truly help enterprises, there seems to be no answer. Why?

Because CIOs and providers ignore a key link in the planning and deployment of a Unified Communication Technology System-"research ". In the preliminary planning of the enterprise's Unified Communication System platform, in addition to the technical issues mentioned, we must also conduct a detailed investigation on the specific workflow and communication requirements of the enterprise.

First of all, it is essential to clearly understand the goals to be achieved for enterprise deployment. Whether it is to improve the enterprise's work efficiency, enhance the enterprise image, or improve the service experience of enterprise customers, it must be "targeted". otherwise, complex overlapping systems will be counterproductive.

Second, you need to communicate with employees familiar with the work and communication procedures of the Company's departments in detail. For example, which department has the most frequent daily contact with the department? Do I often need to go out to work? Do employees of this Department often hold meetings? Does a meeting only require voice communication or video and multimedia communication? What are the participants of most meetings in this department? Do you need to attend the meeting outside of the company? What are the biggest problems encountered in daily communication? Through detailed Communication Research, employees of an enterprise are divided into different categories, their respective workflows and Communication habits are confirmed, and the best communication methods are designed for different groups by using the rich functions of Unified Communication.

Finally, unified communication is not a product. It is a concept, a method, and a solution. Unified Communication is more than just an upgraded enterprise telephone system. It should be an internal driving force for enterprise development. Therefore, we need to understand the existing business systems of enterprises, integrating the Unified Communication Technology System platform with the office OA system, CRM system, and even ERP system of the enterprise can help the enterprise achieve work flow and process automation, and drive the communication process, let the process help enterprises!

After this "most easy to ignore" step, both CIOs and solution providers of enterprises are able to get out of this embarrassment. Otherwise, enterprises understand the difficulties in their work Communication, but do not know that they can be solved through unified communication. Suppliers who provide solutions know the powerful functions of Unified Communication, but they do not understand the customer's workflow and actual problems, and cannot help the company solve these "difficult" problems.

For the Unified Communication Technology System, no successful case can be completely copied to an enterprise user. Therefore, this "most negligible" link cannot be ignored.