Use Configuration Manager to configure remote control

1. Overview:

Use Remote Control in Configuration Manager for remote management, provide assistance, or view any client computer in the hierarchy. You can use remote control to solve hardware and software configuration problems on the client computer and provide the help desk to support access to the user's computer. Configuration Manager supports working group computers and remote control of computers in the Active Directory domain. In addition, Configuration Manager can configure the client to run Windows Remote Desktop and remote assistance.

2. Using Configuration Manager to configure remote control requires external dependency and mutual dependency

1) External Dependency: Computer Video Card Driver: ensure that the latest video driver is installed on the client computer to ensure optimal remote control performance.

2) operating systems supported by configuration manager2012 R2: Windows XP, Windows Vista, Windows 7, Windows Server 2003, and Windows Server 2008

3) mutual dependency

A) You must enable remote control for the client. By default, Configuration Manager is not enabled for remote control.

B) Reporting Services: report service. Before the Administrator runs a remote control report, the website system role must be installed.

C) security permissions to manage remote control: Access Collection Resources and start remote control sessions from the Configuration Manager Console:Control AMT,Read,Read Resources, AndRemote ControlPermissionSetObject.

The following describes how to configure remote control.

1. log on to the Configuration Manager server and open the Configuration Manager Console.

2. Click Manage, right-click client settings, right-click Default Client settings, and click Properties.

3. On the default settings page, select "remote Tools" in the left-side navigation pane"

4. Click Configure to enable remote control and Windows Firewall client settings.

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5. on the remote control and Windows Firewall client settings page, select "enable remote control on the client computer" and select "domain". If there are other non-domain client machines in the enterprise, select "private" or "public" and click "OK ".

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6. Click "set viewer" and select "view User". In the enterprise environment, select the appropriate user or group based on the actual situation.

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7. Configure the following information under device settings:

1) You can change the policy or notification settings in the Software Center: No

2) prompt the user to provide remote control permissions: Yes

3) grant the remote control permission to the local administrator group: Yes

4) allowed access level: full control

5) Manage unrequested Remote Assistance settings: No

6) Manage the requested Remote Assistance settings: No

7) manage remote desktop settings: Yes

8) allow authorized viewers to connect using Remote Desktop Connection: Yes

9) network-level authentication is required on computers running Windows Vista and later Operating Systems: Yes

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8. log on to the client machine, open the control panel, and click Configuration Manager Client.

9. On the Configuration Manager Client properties page, click operations, click "Computer Policy retrieval and evaluation cycle", and click "Run now"

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10. Return to the Configuration Manager server, Click Manage, expand security, click Security scope, and click Create security scope on the home page.

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11. Create and assign a security scope. Enter the security scope name and click OK.

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12. Click Manage user and click Add user or group on the home page.

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13. Specify the users and groups you want to add as Configuration Manager users. Click Browse and select users or groups.

14. In the assigned security role, click Add and select remote tool operator

15. In the assigned security scope and set, select "only assign to the specified security scope or set object instance" and click "OK ".

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16. Close the management console, click the start button, right-click the Configuration Manager Console on the Start Screen, and choose to run as another user.

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17. Click assets and compliance, click device set, and double-click application set.

18. Right-click BJ-CLI-03, select start, and click Remote Control

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19. The remote control agent that is contacting the client BJ-CLI-03 opens now"

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20. log onto the BJ-CLI-03 client computer and click approve

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21. At this time, the client computer is displayed as being remotely controlled by bjcloud \ cmadmin users.

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22. View BJ-CLI-03 Remote Desktop Properties

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Use Configuration Manager to configure remote control