Value-added prospects for the Unified Communication Platform

From the perspective of vendors and the market, the Unified Communication Platform has huge potential and benefits. Then, we will analyze the benefits of the Unified Communication Platform from the perspective of value-added applications. We can also see the benefits of the Unified Communication Platform for enterprise applications.

Broad Prospects for value-added applications

"As the company's storage area continues to expand, the communication costs between the company's internal business departments also began to rise accordingly. The conflict between actual communication requirements and high communication costs has begun to become prominent. The internal unified communication problem has become one of the first tasks for the company to solve ." Said Ren Hao, manager of the Information Center of southwest Beijing Logistics Center.

As a professional logistics enterprise approved by the Beijing Municipal Planning Bureau, the southwest Logistics Center in Beijing is also the largest book logistics center in China. It specializes in book warehousing, sorting, and distribution services. As a third-party logistics business department, the comprehensive logistics department of the center has already undertaken the logistics business of Mengniu, JIU muwang and other large enterprises, with over professional transportation vehicles.

Thanks to good management and operation, the business scale of the Southwest Logistics Center in Beijing has been expanding in recent years, and its new reservoir area has also been completed one by one. As there is a certain distance between each warehouse and office building, internal communication must be implemented using communication tools. The higher the communication cost, the heavier the Business Operation burden.

Due to the previous wireless Mesh network coverage in each reservoir area and office building, the southwest logistics center has determined the application solutions for carrying out enterprise information services and implementing Unified Communication Platform management on the basis of the existing wireless network. After the preliminary product selection and internal testing, the center finally selects the enterprise-level IP PBX---SE150 of jisui Technology Company as the core equipment for solving internal voice communication.

Ren Hao introduced the implementation of SE150 in its logistics center: based on the existing Mesh network, IP phones, WiFi phones, IAD and other devices are deployed in each warehouse to achieve access of extension users, it can quickly and cost-effectively meet the free voice communication needs in the center, and WiFi phones can also work with Mesh networks to achieve Mobile Communication in the wireless coverage area. SE150 also has scalable FXO and E1 card slots for interconnection with PSTN. SE150 also provides value-added services such as the switchboard service, teleconference, voicemail, and department 800.

After the system construction is completed, the logistics center is very satisfied with the actual effect after a period of actual operation. In Ren Hao's view, in addition to a variety of technical functions that fully fulfill the pre-commitment, the system has brought many application values to its enterprises:

First, the cost is reduced. After the implementation of the phase-only project, the company can save 48% of the cost compared with the previous communication methods;

The second is to improve the communication efficiency. The simplicity of private network business operations and zero cost of internal communication can greatly meet the needs of internal business communication and release the internal potential;

The second is the rational use of resources. The private network service makes full use of the customer's existing basic network resources, and basically does not change the user's network environment and usage habits, achieving the service objectives of the Unified Communication Platform;

The last step is to improve customer satisfaction. The improvement of communication efficiency directly improves the internal operation efficiency of the enterprise. It is reflected in the End User aspect. More customers choose the services of the logistics company.

In fact, for the southwest logistics center, the value of the new unified communication platform is far more than the present. In the future, they can also connect all their partners through the Internet. At the same time, as the service level of enterprises increases, an IPCC server is added on the basis of existing equipment, and more value-added services such as call centers can be provided to customers.