(Abstract) 100 Great Business philosophy: concept 28: increase business hours

Concept 28 increase business hours

By providing flexible business hours, the company can be distinctive and attract customers of various lifestyles.

Concept

With the constant changes in society, people's lifestyles are also constantly evolving and diversified. In recent years, the market's demand for convenience and free shopping has continued to grow, providing a competitive advantage for companies that cater to customers' 24-hour business service needs.

Keep the business open 24 hours, it is obvious that there is a possibility of increasing turnover. It is almost equally obvious that creating a distinctive, customer-centric, and convenient feeling among customers can be your own advantage. This is also a kind of attraction to customers who have never purchased anything in your store before, because they cannot find a store that is still open. In the future, these customers will patronize your store even if you operate on your competitors.

Tesco, the British retail giant, adopted this strategy and achieved gratifying results. As the only 24-hour supermarket in the UK, it has gained an undisputed leading position in the market by getting rid of the pressure from other chain stores.

This technique is also widely used by a series of companies that cater to customers based on their disposable income and meet their different schedules with others. A London real estate agent provides night services for busy Customers. Do not delay your business because of a lack of "standard schedule" for customer service. If you open your business 24 hours a day, you will be given the chance to develop your business in a "24-hour society.

Practical application highlights

§ If your company is not ready to adopt or is not suitable for such a full-day business model, you can choose a certain area of your company (such as customer service) to stay open 24 hours a day.

§ The minimum number of employees required to use the job, reducing costs during less-than-usual hours-such as late night and early morning.

§ Ensure that customers are well impressed even when using a minimum number of employees. The quality of service customers feel determines whether they will come to you for shopping in the future.

§ Adopt flexible service methods. Many companies only know that they strictly abide by the UK Sunday trade law. When they open the door in the morning, they only allow customers to browse products until the time permitted by law permits customers to actually shop.

§ For small companies, 24-hour business is a challenge for them, but it is possible to provide flexible business hours for customers with complex schedules.

(Abstract) 100 Great Business philosophy: concept 28: increase business hours