[Bibliography 20150727] Effective communication-Yu Shivi

First edition:

Chapter I the concept and purpose of communication
The importance of communication in the first section
Section II three elements of communication
The basic problem of communication is mentality
The basic principle of communication is to care
The basic requirement of communication is active
Section III Purpose of communication
Control the behavior of employees
Motivate employees to improve performance
Expressing emotion
Circulation information
Chapter II the process of communication
Section one four factors that affect coding
Skills
Attitude
Knowledge
Cultural background
Section II issues of the channel
Section III Funnel of communication
Can only tell the mind of the 80%
What people hear is just what you think. 60%
What people understand is just what you think. 40%
The result: only 20% of what you think is done.
Chapter III The angle and direction of communication
The angle of communication in the first section
Successful and closed companies have general managers.
Successful and closed companies are equipped with computers.
Successful and closed companies are meeting.
Successful and closed companies are advertising.
Section II Direction of communication
No guts for upward communication
Down Communication No Heart
Horizontal communication without lungs
Rumors
The fourth chapter of communication barriers
Section I personal barriers to communication
The difference in status
The reliability of the source
Errors in cognition
Experience of the past
The impact of emotions
Section II Organizational barriers to communication
Information flooding
Time pressure
Organization Atmosphere
Information filtering
Lack of feedback
The fifth chapter overcomes the barrier of communication
The first section uses feedback
Section II Simplified language
The speech should have a focus
Use metaphor
Section III Active listening
The role of active listening
Some suggestions on active listening
Communication should be avoided in the petty tricks
The attitude of the sixth chapter of speech
One of the attitudes of speech in the first quarter-retreat
Second section of the attitude of speech--aggression
Section III-The attitude of the speech--positive
Basic type
Understanding Type
Hint type
Blunt type
Alert type
Inquiry type
Seventh. Language of Conduct
The composition of the first section of behavioral language
Action
Expression
The distance of the body
Section II Types of behavior languages
Domain behavior
Polite behavior
Camouflage behavior
Implied behavior
The eighth chapter seven tips for your boss to know about you
Tips to proactively report on your progress-let your boss know
Skill two ask the boss to answer and clear--let the boss rest assured
Skill three enrich oneself, study hard--make the Boss easy
Skill Four accept criticism, do not make three mistakes--let the Boss save time
Tips to help others when you are not busy--to make your boss more efficient
Tip Six accept the task without complaint and let the Boss "cripple"
Tip Seven proactively propose improvement plans for your business-to make your boss progress

Second Edition:

Everyone has to have a communication lesson.

Chapter I communication is also productivity

The first section of communication, from the "heart" start

First, the basic problem of communication is the mentality

Second, the basic principle of communication is to care

Third, the basic requirements of communication is the initiative

The second section communicates to make the enterprise more efficient

First, everything and staff clear, ensure that the implementation in place

Second, let employees participate in management, motivate them to improve performance

Third, exchange experience and lessons, and promote the common growth of employees

Iv. exchanging information and sharing

Chapter II Improving communication is an urgent task for enterprises

The first section will not communicate, no more forms are useless

A successful and closed company has a general manager

Second, successful and closed companies are equipped with computers

Third, successful and closed companies are meeting

Four, successful and closed companies are advertising

The second section does not eliminate the three main crux, effective communication is empty talk

One, upward communication no guts

Second, the downward communication No heart

Iii. level of communication No lung

Chapter III Why is it so hard to communicate

The first section has a communication barrier between individuals.

The difference of status makes the staff afraid to communicate with the leader

Second, the different professional background is prone to misinterpretation

Third, false news blind people's eyes

Prejudice will make people wear tinted glasses

V. Empirical harm to the dead

Six, emotions can affect people's judgment

Section II communication barriers within the organization

I. Information flooding leads to the disregard of useful information

Second, the time pressure is easy to let the enterprise always love to catch big put small

Third, the dull organizational atmosphere will block communication

Iv. information filtering makes it impossible for enterprises to interact with each other

V. Lack of feedback makes communication counterproductive

Fourth chapter How to overcome obstacles to achieve effective communication

The first section guarantees communication in place, avoids buck

First, to ask clearly

Second, to be responsible afterwards

The second section speaks with both emphasis and skill.

First, seize the point, the words to the blade

Second, use metaphor, make the truth easy to understand

The third section will say that you will listen more.

First, why do you want to be a listener

Second, how to become a master of listening

The fifth chapter of communication needs a good process

The first section of communication is the door technology live

First, the use of good skills, let Liu Dark Change flower Ming

Second, the attitude is resolute, the problem solved

Iii. Reserve all kinds of knowledge to avoid casting pearls before swine

Iv. understand the cultural background and do the Romans

The second section ensures smooth communication channels

First, to avoid interference distortion of communication channels

Ii. flexible responses to ubiquitous rumors

The third section eliminates the communication funnel phenomenon, guarantees the information is not distorted

First, I can only tell the mind of the 80%

Second, what others hear is just what you think 60%

Third, what others understand is just what you think 40%

Four, other people carry out only what you think of 20%

The sixth chapter is the first gist of communication.

How to communicate in the first section

One, retreat of attitude, let people have no way to retreat

Second, the attitude of aggression, make people more lonely

Three, positive attitude, let people enjoy communication

The second section of communication is not tricks

One, pull people to the corner to speak

Second, close the door to speak

Three, low voice speech

Iv. the state of the wolf when speaking

V. the moment of intimate relationship

The seventh chapter through the behavior language to see each other's true thoughts

Section I what are the elements of the behavioral language

First, action--the golden partner of the speech

Ii. expression--the barometer of psychological change

Three, body distance--the measure of relationship intimacy

The second section reads all kinds of behavioral languages

I. Field behavior--"This is my territory."

Second, polite behavior-the best way to communicate warm heart agent

Third, camouflage behavior--Can't hide the mind

Iv. implied behavior-at this time the silence wins the sound

Eighth seven tips to get your boss to know you

First, the initiative to report the progress of the work-to let the Boss know

Second, the question must answer, and must clear comprehensive--let the boss rest assured

Three, study hard, improve personal level-to make the boss easy

Iv. accept criticism and make the same mistake for the third time-let the boss worry

Take the initiative to help others when you are not busy--make your boss more efficient

Accept the task without complaint-to make the boss "crippled"

Seven, the initiative to improve their business-to make the boss progress

[Bibliography 20150727] Effective communication-Yu Shivi