Symptoms: when you try to install Microsoft Exchange 2000 Server, the installation fails with the following error message: setup failed while installing sub-component Information Store Service with error code 0x80070422 (please consult the installation logs for a detailed description ). you may cancel the installation or try the failed step again. if you click "retry", the error message is returned again. If you click the cancel button, the installer continues to run, but a red "X" is displayed for the Microsoft Exchange message transmission and collaboration service component of Exchange ". Red X indicates a fatal error.
The Progress of the Exchange Server installer. the log file displays a line similar to the following: [00:00:00] CComBOIFacesFactory: QueryInterface (N: \ admin \ src \ udog \ BO \ bofactory. cxx: 54)
Error code 0X80004002 (16386): No interface. The system log of Event Viewer records the following Error: Source: DCOM
Type: Error
Event ID: 10005
Description:
DCOM got error "The service cannot be started, either because it is disabled or because it has no enabled devices associated with it. "attempting to start the IISAdmin with arguments" "in order to run the server:
{A9E69610-B80D-11D0-B9B9-00A0C922E750} In addition, If you subsequently attempt to start Microsoft Exchange Information storage service, you will receive the following error message: Windows cocould not start the Microsoft Exchange Information Store on Local Computer. for more information, review the System Event log. if this is a non-Microsoft service, contact the service vendor, and refer to a service-specific error code 0. the corresponding message in the system log is:
Source: Service Control Manager
Type: Error
Event ID: 7024
Description:
The Microsoft Exchange Information Store service terminated with service specific error 0.
If you try to start other Exchange Server services, such as the mail Transmission proxy [MTA]), a similar error will occur.
In addition, if you try to stop and restart the Microsoft Exchange System assistant service, you will receive errors 2060 and 1005. For other information about errors 2060 and 1005, click the following article number to view the article in the Microsoft Knowledge Base: 251640 Http://support.microsoft.com/kb/251640/EN-US)XADM: System Attendant Does Not Start with Event ID 2060 if Microsoft Internet Information Service (IIS) Management Service is disabled on the computer on which you try to install Exchange, this may cause errors described in the "symptoms" section. To correctly install and run Exchange, you need to run the IIS 5.0 service. To enable the Exchange installer to complete the upgrade process, follow these steps:
| 1. |
Click Start, point to programs, click Administrative Tools, and then click Services ". Right-click the entries of the following services and click "properties ". Set the start value of each serviceAutomaticAnd then start the service to verify that it works properly. Services to be enabled and started include:
| • |
IIS Management Service |
| • |
Web Publishing Service |
| • |
Simple Mail Transfer Protocol (SMTP) |
| • |
Network news transmission protocol service (NNTP) |
|
| 2. |
All these Exchange services will be configured to use LocalSystem accounts, rather than the service accounts installed by Exchange 5.5. Perform the following operations on each Exchange service to reset the service account:
| A. |
Right-click the Exchange services listed in service MMC, and click Properties ". |
| B. |
On the "login" tab, set "login as" value fromLocal SYSTEM accountChangeThis accountAnd then click browse ". In the account list, select the service account used in the Exchange 5.5 installation and click OK ". |
| C. |
In the "password" and "Confirm Password" boxes, enter the account password. |
| D. |
Click OK to close the Properties dialog box. |
|
| 3. |
Restart the computer. Microsoft Exchange information storage service cannot be started when it is restarted. This is normal and expected. |
| 4. |
Restart the Exchange installer. S if you are running Microsoft Small Business Server 2000 (SBS 2000), use the SBS 2000 Integrated installer in the "Add/delete programs" tool to restart the upgrade. Set the operation of the Microsoft Exchange componentUpgrade. Verify that all child components are also setUpgrade. |
By default, Microsoft Internet Information Service 5.0 (IIS) is installed with Windows 2000 Server. Before starting the Exchange Server installer, you must install the network news Transmission Protocol (NNTP) and simple mail Transmission Protocol (SMTP. For more information about the installer, click the following article number to view the article in the Microsoft Knowledge Base: 262068 Http://support.microsoft.com/kb/262068/EN-US)XADM: How to Set Up Exchange 2000