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ITIL Basic Concepts

Source: Internet
Author: User
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Organize basic concepts, learn new things, and forget to use them.

Service

The service is a means of providing value to the customer, so that the customer can get the expected results without undertaking specific costs and risks.

Event

Anything that can be detected or identified affects IT infrastructure and IT service delivery.

Fault

IT service interruption or service quality reduction.

Problem

Unknown root cause of the fault.

Service Request

All requirements of the IT department.


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ITIL Basic Concepts

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