Gao Xiang March 7, 2016 job

Chapter I.

six elements of 1.1.3 National informatization system

Information technology application, information resources, information network, information technology and industry, informatization personnel, information Law policy and standard norm.

The application of information technology as a leader is the main position.

Information networks are the foundation

Information talent is the success of this

Key points to recite: Upper Eagle (should), lower chicken (skill), left man, right turtle (regulation)

guiding principles of 1.2.2 E-Government construction

1, unified norms, strengthen leadership

2, demand-led, highlight the focus

3. Integrating resources and stimulating industry

4, unified standards, security

the goal and main task of 1.2.3 E-Government construction

an important business system: Office Business Resource System, gold, gold tax, financial supervision

Jin Yu, Golden Shield, gold audit, Social Security, Jin Nong, gold, Jinshui, macroeconomic management.

1.3.1 Enterprise Informatization structure: 1 Products (services) Layer 2 job layer 3 management level 4 decision -making

Number one principle: must adhere to the highest responsible enterprise responsibility system, especially the business process reengineering.

1.3.2 Enterprise Resource planning

Basic mrp- closed Loop mrp-mer2-erp

MRP2 features

1. Plan consistency and feasibility: Unify planning decisions, plan development, and plan execution

2, The management of the system

3. data sharing

4, dynamic should be denatured

5. Simulation Foresight

6 . Unification of logistics and funds

ERP Concept: In general,ERP is a financial accounting as the core of the information system, to identify and plan enterprise resources, procurement, production, cost, inventory, sales, transportation, finance and human resources planning and optimization, so as to achieve the best combination of resources, so that the enterprise profit maximization.

ERP features

1, ERP is a unified integrated system: Highlighting the use of a centralized database

2, ERP is the business process oriented system

3, ERP is the module can be configured

4, ERP is an open system

Special attention should be paid to the module: Payroll Accounting is a human resource category, not a financial category

1.3.3CRM

CRM Three essentials: customer, relationship and management

the core of CRM: Enterprises must clearly understand that the current group of customers, which kind of individuals or organizations are most likely to bring profits to the enterprise, which is the most promising customers, but also must be clearly aware of which customers are likely to be lost to become competitors customers.

Relationship in the core role of the CRM player.

The object of management is the two-way relationship between the customer and the enterprise, and the establishment of this bidirectional relationship has its own life cycle.

The elements of CRM are:

1, is a customer-centric business strategy.

2, in improving customer satisfaction, we must help enterprises to improve the ability to obtain profits as an important indicator.

3, require enterprises to re-design their business functions, and the reorganization of the work flow.

Features of CRM

1, There is a unified customer-centric database customer-centric database

2, with the ability to integrate various channels of customer contact

3. three business automation tools capable of providing sales, customer service and marketing

4. ability to extract useful information from a large amount of data

5, with good scalability and reusability, and other business systems can be seamlessly interfaced.

CRM Application Design

Customer data: Divided into descriptive, promotional, transactional data

Descriptive data refers to the customer's basic information

Promotional data refers to the historical data of the products and services provided by the Enterprise to the customer.

Transactional data refers to the customer's feedback to the business.

CRM Function Module

1 . Automated Sales

2 . Automated Marketing

3 . Automated Customer service

4. Pre- sale service

5. onsite service

6. after-sales service

CRM and Data mining

The complete data mining process must include the data cleaning and integration, data selection and transformation, data mining and the final knowledge evaluation performance.

The objects of general data mining include relational database, data Warehouse, transaction database and some new advanced database.

The task of data Mining: Description, classification, prediction.

1 description generally includes characterization and differentiation, outputting some charts.

2 The main idea of classification: all samples have class attributes and labels. Main classification methods: Classification rules, decision tree, mathematical formula, neural network.

Prediction methods: Linear regression, nonlinear regression, least squares method, neural network.

1.3.4 Supply Chain Management

The development stage of supply chain management: Primary embryonic stage, formative stage and mature stage.

Several key points about the supply chain:

1 There must be a core enterprise.

2 Supply Chain is also a value-added chain

Supply Chain Features:

Cross, dynamic, the existence of core enterprises

The concept of supply chain management:

1 The most important indicator is customer satisfaction.

2 The essence of supply chain lies in integration

3 The development of traditional enterprises to the expansion enterprises

4 focus on the cooperation mechanism and relationship between enterprises

5 The main objective is to adopt a systematic perspective

Supply Chain Management classification

1) According to the target category of supply chain management: supply chain, supply chain, supply chain contract

2) Classification According to the characteristics of the mesh structure:V -type, type A,T -type

Petroleum, Chemical, papermaking, textile as The Type a supply chain is essentially driven by orders and customers.

Supply Chain design principles:

1. top-down and bottom-up design principles

2. The principle of brevity

3. principle of complementarity

Supply Chain Management System modeling: Should have a strategic perspective, fully reflect long-term planning and predictability.

Product Supply Chain Design steps

1. Analysis of market demand and competitive environment

2. summarize and analyze the current situation of enterprises

3, for the existence of Questionings proposed supply chain design project, demonstrating its necessity and feasibility

4, According to the product supply chain design strategy to put forward the goal of supply chain design

5, Analysis of the composition of the supply chain

6. Analysis and evaluation of the technical feasibility of supply chain design

7. design Supply Chain

8, inspection Supply Chain

Agile Supply Chain System:

through CORBA,Web,Agent Technology

Agent Communication Building in CORBA and Web technology

The architecture of agile supply chain system is based on the basic functional body as the core.

1.3.5 e-commerce

Modern e-commerce essentials:

1. Based on the Internet, modern information technology, tools as the operating platform.

2. Increased participation in business activities.

3. Expanded scope of business activities

Establish and improve the support system of e-commerce development:

1. Law and Regulation system

2. Standard specification System

3. Safety Certification System

4. Credit System

5. Online payment system

6. Modern logistics system

7. Technical Equipment System

8. Service System

9. Operation Monitoring System

1.4 Business Intelligence

business intelligence needs to leverage data warehousing, online analytics processing ( OLAP) tools and data mining technologies

Business Intelligence is a solution

Business Intelligence System main functions:

1. Data Warehouse

2. Data ETL

3. Data Statistic output (report)

4. analysis function

Three levels of business intelligence implementation: Data reporting, multidimensional data analysis, data mining

The overall architecture of the data analysis system is divided into: source database, Data Warehouse, multidimensional database, client

Multidimensional database is the cube structure of data Warehouse data through multidimensional modeling.

Data mining is the refinement of knowledge in the data sets which are more suitable for mining, such as cleaning and transformation, and finally the appropriate knowledge model is used for further analysis of decision-making. Data mining often targets specific data and specific problems.

Mainstream business intelligence tools include: BO,COGNOS,BRIO

Steps to implement business intelligence:

1. Demand Analysis

2. Data Warehouse Modeling

3. Data Extraction

4. Management Business Intelligence Analysis report

5. user training and data simulation test

6, System improvement and improvement

Chapter II Information System service Management

The main contents of information System service management in China:

1 Computer Information System Integration Unit qualification Management

2 Information System Project Manager qualification Management

3 Information System Engineering Supervision Unit qualification Management

4 Information System Engineering Supervision personnel qualification Management

The national major information engineering implementation of the tendering system, project supervision system, the implementation of the Unit certification.

using the information engineering of financial capital construction, the funds used to purchase software products and services are in principle not less than the 30% of total investment .

Qualification certification process in the enterprise to conduct annual self-test, every two years of annual inspection and every four years of a change of certificates and other checks

2.4 ITIL and IT Services

ITIL focuses only on the IT operations area.

ITSM is process-centric.

Implementation ITSM Fundamental goal:

1, customer-centric provision of IT Services

2, to provide high-quality, low-cost services

3, the provision of services can be accurately priced

2.4.2 Information System Audit

Information Systems Audit Focus: availability, confidentiality, integrity

The information system audit is based on 4 theories

1. Traditional audit theory

2. Information System Management theory

3. Behavioral Management theory (people are the weakest link of information system security)

4. Computer Science

Gao Xiang March 7, 2016 job