IBM X32: Use April was sentenced to "death penalty", change screen unexpectedly want 4500 yuan _it industry

Article Source: "China 3C consumer help Community Report"

Miss White in Beijing in early April 2006 bought a 11800 yuan IBM X32 notebook, but Miss White how did not think, only four months of time, the notebook was sentenced to "death"! Baixiao and Blue Fast, Lenovo customer service negotiations, have been told that the screen cracks are man-made, if not satisfied with the test results can find Third-party detection ...

The letter of Help is as follows

At the beginning of April 2006, I bought an IBM X32 under the recommendation of my friend. August 27 Night suddenly found a computer under a blue bar, then thought it was a computer poisoning. The next day sent to the dealer, just turned on the judge is the screen is broken, the proposal to go directly to the blue fast. In the blue fast, engineers contended me that the split was caused by man-made causes. In my insistence, was told to communicate with the blue Fast headquarters, said to use digital camera to take photos to the manufacturers to judge. Wait two hours, reply said it is the external force caused screen crack, is insured, to customer pay replacement.

In my insistence, and to call Lenovo customer service, waiting for three hours to get the reply more infuriating, claiming that Lenovo does not provide testing reports, customers will either go to third party identification.

On the basis of two digital photos, and always I have not seen those photos, refused to come up with a convincing test report, it is determined that the external force caused the screen crack! Because of emergency, I can only spend nearly 4500 pieces of screen change. I have heard of IBM in foreign services is exempt from repair, now Lenovo took over in China is also the implementation of exemption from maintenance, but the manufacturers are not responsible for it! In the future, I will never buy any Lenovo or IBM branded products!

Ask for help: please say!



Dr Wang's point of view:

Using a four-month notebook becomes a "man-made damage", Miss White can not accept such a result, and blue fast, Lenovo customer service many times, can not think of staff unexpectedly said: "You are caused by the screen crack we can not testify, we only see phenomenon, since the screen cracked is man-made, or you can find a third party to identify!" "Negotiations without fruit, Miss White had to dig 4500 yuan to replace the screen."

Miss Bai told us: "Originally bought IBM notebook is a friend recommended, for this notebook, friends very remorse, I also regret the choice of IBM, in the future I will not buy any IBM and Lenovo products!" ”