Product on-line retention and support services (supports and maintenance solutions)

Maintenance and support is the key factors for the smooth functioning of ERP solutions. ERP Maintenance and support solutions provided by Exforsys is not only efficient but also affordable. Our company's ERP consultants provide you the best solutions for applications, need maintenance and support to Generat e efficient results.

Exforsys provides excellent support and maintenance service and offers various modules and functionalities to enable the A Pplication to run efficiently. It is very much essential to upgrade the application with the proper technical enhancement work, which our ERP experts car Ry out with great efficiency.

Support and Maintenance Portfolio:

Exforsys provides support and maintenance services for ERP software which is mentioned below:

• Functional support
• Technical Support
• End User Training Support
• Database Support
• Other needed services

1:functional Support
ERP software needs a certain degree of functional support initially, particularly during the deployment or implementation Phase. We undertake configuration changes and module setup as required by the software according to the client ' s specifications a nd requirements.

2:technical Support
Technical support mainly consists of the customization of interfaces, forms, reports, conversions and so on. Our ERP professionals develop forms and reports is appropriate for the interfaces. We strive to convert the client requirements into implementation through proper workflows. Our consultants analyze the requirements in the ways. Initially, the specifications is explored and high level functionalities is incorporated in the ERP modules and later-on Functionalities is enlarged with detailed level functionalities. Both The detailed level functionalities is analyzed.

3:end User Training Support
Our end-user training support for the ERP clients are based on their requirement and specifications. Training and support are provided to the users to utilize the appropriate features of the software so, they can use it In an efficient manner and deliver optimized results.

4:database Support
Another important aspect of our ERP support services are the databasesupport. We firmly believe the database support services vary according to clients and their specifications. Generally we follow the procedure outlined here is initiating database support service to a client:

• At first, the given requirements would be noted and the database would be a studied for better performance, optimization and C Onvenience.
• After analyzing the database, our ERP professionals would suggest if the ERP software needs any database improvement for IM Proved performance.
• Our professionals modify the database to get the desired results.
• The database tuning process includes clustering, backup, recovery, and disaster recovery management.

Additional, database security is very much important and essential for the ERP software to protect the data and T He applications when a unauthorized user tries to access data.

Other Needed Services
Exforsys also provides other types of ERP software support and maintenance services such as help desk support, offshore an D Remote Access support, DBA support and DB upgrade, custom development, testing support, engineering process Outsourcing (EPO) and software application support.

Product on-line retention and support services (supports and maintenance solutions)