First, download and install Kies
software.
If you do not have Kies software installed on your computer, there may be a lack of mobile phone drivers can not connect, please click here to download the installation Kies sync software, after installation, do not need to open this software.
second, cancel "USB
Debug "on the hook.
1. In standby mode, click "Application".
3. Click the "Developer Option", and after entering, the USB debugging on the hook is canceled.
After the above operation, please connect the computer through the following operation.
4. Connect the mobile phone to the computer through the data cable, your computer will eject the mobile letter (if not pop-up, you can go to my computer, find the mobile device letter, double-click Open), and then select "Open the device to view the file" and press "OK".
5. Select "Phone" to enter, and then copy your data to the root directory can be copied.
If you are still unable to connect to the computer after the above operation, follow these steps to exclude:
1.
Check if Windows Media Player is
installed on your computer and check that the version of Windows Media Player in your computer
is
whether in one
above, if the version is low, it is recommended to download the latest version of software.
2.
Disconnect the phone from the computer, open the Kies
software, click "Resolve connection Failure", Reload drive attempt.
(Kies
Action Please
Click here
query. )
3.
Replace the computer USB
interface, the desktop is recommended to use the USB port behind the host
.
4.
Turn off anti-virus software or firewall attempts in your computer.
5.
It may be related to the computer system compatibility program, you can also change other computer to try to connect.
