Security Service Solutions
A service solution refers to the capabilities or business functions that it provides to its customers. Examples of service solutions are as follows:
Application Hosting
Electronic commerce
Message delivery
Knowledge management
Based on the current trend of application hosting and outsourcing, MOF is very supportive of "delivering software as a service solution".
IT Service Management
IT Service Management consists of the functionality required by the customer to maintain a specific service solution. Examples of IT service management features include:
Help Desk
Problem management
Contingency planning
MOF supports the use of well-defined service management capabilities to assist IT operations in delivering business-centric service solutions. These service management capabilities provide consistent policies, procedures, standards, and best practices that can be applied on a full range of service solutions known in today's IT environment.
The MOF process model (shown below) shows the areas in which service management functions can be applied.
