The Zimbra service does not start properly

1. Description of the problem

1) Zimbra Service Status:

zimbra@mail:~$ Zmcontrol Status

Host mail.example.com

Antispam Running

Antivirus Running

LDAP Running

Logger Running

Mailbox Stopped

Zmmailboxdctl is not running.

MTA Running

SNMP Running

Spell Running

Stats Running

ZMCONFIGD Running

zimbra@mail:~$

2) Zimbra/var/log/mail.log log information is as follows:

Mar 7 20:12:20 Mail zimbramon[10875]: 10875:info:starting SNMP via Zmcontrol

Mar 7 20:12:20 Mail zimbramon[10875]: 10875:info:starting spell via Zmcontrol

Mar 7 20:12:20 Mail zimbramon[10875]: 10875:info:starting MTA via Zmcontrol

Mar 7 20:12:21 Mail postfix/postfix-script[12799]: Warning:not owned by Root:/opt/zimbra/postfix-2.7.7.3z/conf/main.cf

Mar 7 20:12:21 Mail postfix/postfix-script[12800]: Warning:not owned by Root:/opt/zimbra/postfix-2.7.7.3z/conf/ Master.cf

Mar 7 20:12:21 Mail postfix/postfix-script[12801]: Warning:not owned by Root:/opt/zimbra/postfix-2.7.7.3z/conf/ Master.cf.in

Mar 7 20:12:21 Mail postfix/postfix-script[12817]: Starting the Postfix mail system

Mar 7 20:12:21 Mail postfix/master[12818]: Daemon started--version 2.7.7, Configuration/opt/zimbra/postfix-2.7.7.3z/co Nf

Mar 7 20:12:21 Mail saslauthd[12826]: detach_tty:master pid is:12826

Mar 7 20:12:21 Mail saslauthd[12826]: ipc_init:listening on socket:/opt/zimbra/cyrus-sasl-2.1.23.3z/state/mux

Mar 7 20:12:21 Mail zimbramon[10875]: 10875:info:starting stats via Zmcontrol

Mar 7 20:12:37 Mail zmmailboxdmgr[13978]: status requested

Mar 7 20:12:37 Mail zmmailboxdmgr[13978]: Stale pid 12479 found In/opt/zimbra/log/zmmailboxd_manager.pid:no process

Mar 7 20:12:37 Mail zmmailboxdmgr[13978]: Assuming no other instance are running

Mar 7 20:12:37 Mail zmmailboxdmgr[13978]: File/opt/zimbra/log/zmmailboxd.pid does not exist

Mar 7 20:12:37 Mail zmmailboxdmgr[13978]: Assuming no other instance are running

Mar 7 20:12:37 Mail zmmailboxdmgr[13978]: No manager process is running

Mar 7 20:12:37 Mail zmmailboxdmgr[13986]: status requested

Mar 7 20:12:37 Mail zmmailboxdmgr[13986]: Stale pid 12479 found In/opt/zimbra/log/zmmailboxd_manager.pid:no process

Mar 7 20:12:37 Mail zmmailboxdmgr[13986]: Assuming no other instance are running

Mar 7 20:12:37 Mail zmmailboxdmgr[13986]: File/opt/zimbra/log/zmmailboxd.pid does not exist

Mar 7 20:12:37 Mail zmmailboxdmgr[13986]: Assuming no other instance are running

Mar 7 20:12:37 Mail zmmailboxdmgr[13986]: No manager process is running

Mar 7 20:12:38 Mail zmmailboxdmgr[14215]: status requested

Mar 7 20:12:38 Mail zmmailboxdmgr[14215]: Stale pid 12479 found In/opt/zimbra/log/zmmailboxd_manager.pid:no process

Mar 7 20:12:38 Mail zmmailboxdmgr[14215]: Assuming no other instance are running

Mar 7 20:12:38 Mail zmmailboxdmgr[14215]: File/opt/zimbra/log/zmmailboxd.pid does not exist

Mar 7 20:12:38 Mail zmmailboxdmgr[14215]: Assuming no other instance are running

Mar 7 20:12:38 Mail zmmailboxdmgr[14215]: No manager process is running

Mar 7 20:13:39 Mail zmmailboxdmgr[14460]: status requested

Mar 7 20:13:39 Mail zmmailboxdmgr[14460]: Stale pid 12479 found In/opt/zimbra/log/zmmailboxd_manager.pid:no process

Mar 7 20:13:39 Mail zmmailboxdmgr[14460]: Assuming no other instance are running

Mar 7 20:13:39 Mail zmmailboxdmgr[14460]: File/opt/zimbra/log/zmmailboxd.pid does not exist

Mar 7 20:13:39 Mail zmmailboxdmgr[14460]: Assuming no other instance are running

Mar 7 20:13:39 Mail zmmailboxdmgr[14460]: No manager process is running

Mar 7 20:13:39 Mail zmmailboxdmgr[14468]: status requested

Mar 7 20:13:39 Mail zmmailboxdmgr[14468]: Stale pid 12479 found In/opt/zimbra/log/zmmailboxd_manager.pid:no process

Mar 7 20:13:39 Mail zmmailboxdmgr[14468]: Assuming no other instance are running

Mar 7 20:13:39 Mail zmmailboxdmgr[14468]: File/opt/zimbra/log/zmmailboxd.pid does not exist

Mar 7 20:13:39 Mail zmmailboxdmgr[14468]: Assuming no other instance are running

Mar 7 20:13:39 Mail zmmailboxdmgr[14468]: No manager process is running

Mar 7 20:14:04 Mail zmmailboxdmgr[14923]: status requested

Mar 7 20:14:04 Mail zmmailboxdmgr[14923]: Stale pid 12479 found In/opt/zimbra/log/zmmailboxd_manager.pid:no process

Mar 7 20:14:04 Mail zmmailboxdmgr[14923]: Assuming no other instance are running

Mar 7 20:14:04 Mail zmmailboxdmgr[14923]: File/opt/zimbra/log/zmmailboxd.pid does not exist

Mar 7 20:14:04 Mail zmmailboxdmgr[14923]: Assuming no other instance are running

Mar 7 20:14:04 Mail zmmailboxdmgr[14923]: No manager process is running

2. How to Solve

1) as root-# Mv/opt/zimbra/mailboxd/etc/keystore/root/keystore.old

2) as root-#/opt/zimbra/bin/zmcertmgr DEPLOYCRT Self

3) as root-/opt/zimbra/libexec/zmfixperms--verbose--extended

4) Login as the Zimbra and restart all of Zimbra

The Zimbra service status after repair is as follows:

After the Zimbra service is started, if it is not reachable properly, the following figure shows:

You need to update the Zimbra UIDs in the file/opt/zimbra/conf/localconfig.xml, and then repeat the steps above to fix it.

Note: The UID of Zimbra can be queried in/etc/passwd file