After the driver of a new device is not correctly installed in Windows, the following error occurs: 1) after the system does not correctly install the new device driver, the "welcome to the new hardware wizard" always appears after the boot 2) the "unknown device" appears in the "System devices" list of the device manager 3) you need to restart the device when deleting the "unknown device". After the device is restarted, the "welcome to the new hardware wizard" still appears, and the "unknown device" cannot be deleted. solution: www.2cto.com 1. Install the driver or disable the device. click Start/run and type devmgmt. msc to view the device with an exclamation mark. 2. Install the driver. If you do not want to install the device, right-click the device and choose disable. 2. Roll back to the previous driver to open the Device Manager. Double-click the Device directory, and then double-click your device. Click the drivers tab, and then click rollback driver ". If the system asks if you want to roll back to the previous driver, click yes ". Author love254443233